Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
VP, Technology Regulatory Optimization & Customer Engagements
Overview
The Technology Regulatory Execution of Risk & Controls (TREx) team ensures Mastercard’s global technology operations meet regulatory standards while fostering innovation. The global TREx teams collaborate to manage regulatory obligations, engage with regulators, and oversee market compliance. Their focus includes regulatory reporting, change management, and strategic consultation to help shape future regulations—building a secure, compliant, and forward-looking tech environment.
The Technology Regulatory Market Compliance (TRMC) team, a division of TRex, is responsible for engaging with regulators and customers to demonstrate Mastercard’s adherence to its promises, commitments, and obligations. Our team translates regulatory and customer requirements into actionable standards and illustrates how Mastercard’s controls effectively address these expectations. This role serves as the senior global regulatory compliance leader, building a new program to support a unified global structure that bridges the gap between complex regulatory requirements and world-class customer experiences.
Role
Strategic Leadership
Lead the regulatory compliance strategy for TRMC, to optimize risk-related processes and regulatory responses aligned to our policies, and regulations for multiple regions
Identify regulatory gaps and lead enterprise remediation/initiatives for consistent compliance, that reduce regulatory risk and improve regulator/customer readiness
Own executive regulatory/risk reporting and communications; surface exposure, drivers, and systemic control themes.
Advise executive leadership on risk posture, emerging regulatory and customer requirements, and systemic risk
Optimize cross-functional workflows to accelerate secure market delivery and strengthen stakeholder confidence
Monitor business, market and regulatory landscape to identify required standards, policy requirements and potential implications to company
Oversee readiness for external technology/security examinations; ensure strategic narratives and evidence appropriately align with scope
Advise regional leads on regulatory/contractual requirements; drive technology, security, and governance solutions.
Translate regulator/customer expectations into technology/security standards and control requirements.
Relationship Management/Partner
Build collaborative partnerships with business unit leaders and subject matter experts (e.g., technology region leaders, regulatory affairs, product teams) to anticipate obligations, surface risks,a and drive mitigation
Partner with Regulatory to shape responses to new and evolving requirements
Build strategic partnerships; codify best practices and translate trend insights into enterprise strategy
People & Organizational Leadership
Lead, mentor, and develop a high-performing team of technology risk, compliance, and assurance professionals
Build a culture of ownership, accountability, transparency, and continuous improvement
Attract and retain top talent with a blend of technology fluency and risk discipline
All About You
Deep experience in the payments industry, transaction processing platforms, or highly regulated financial services environments
Strong understanding of payment system architecture, technology operations, and platform resiliency
Extensive background in technology risk management, audit, compliance, or assurance, ideally within global, regulated environments
Demonstrated experience leading enterprise-scale risk programs across multiple regions and technology domains
Proven ability to influence without authority and operate credibly with engineering leaders, executives, auditors and regulators
Exceptional communicator capable of tailoring messages from deeply technical to executive-level audiences
Strong people leader with a track record of building and scaling high-performing teams
Comfortable making data-driven decisions, managing trade-offs, and resolving escalations in complex, fast-moving environments
Deep familiarity with laws, regulations, policies, and ethics as they relate to cybersecurity and IT management (e.g., GDPR, FBA, CBA, PFMI, etc.)
Knowledge of industry frameworks and standards such as: PCI DSS, ISO 27001. SOC1/2, SOX, and NIST / ITIL
Demonstrates a forward-looking approach to risk management, leveraging data and emerging technologies (including AI) to enhance risk insights, efficiency, and decision-making.
Balances strong control discipline with pragmatic, business-enabling approach to risk management
Education & Professional Background
Bachelors degree in Risk Management, Finance, Computer Science, Information Systems, or related discipline
Advanced degree (e.g. Masters in Information Systems, Cybersecurity, Risk Management, Business Administration, or related field) is preferred, but not required
Demonstrated commitment to continuous professional development in technology, risk management, or regulatory disciplines
Relevant professional certifications are preferred and may include: CISA, CRISC, or CISM, or CISSP
Corporate Security Responsibility
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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