Head Of Operations (3-month Fixed Term Contract)Job Title: Head of Operations (3-month Fixed Term Contract)About:An exciting new opportunity has become available to join a leading financial institution. Reporting directly to the CEO, this is a key leadership role that will include responsibilities such as managing various teams, driving high standards of customer service, and ensuring full regulatory compliance in a fast-paced financial services environment.The Role: what does the job involve?Lead all aspects of operations and administration.Develop and implement operational plans and budgets.Drive continuous improvement and process efficiency across the organisation.Act as a senior member of the Management Team and contribute to strategic planning.Monitor service standards and implement initiatives to enhance customer satisfaction.Manage outsourced services and ensure SLA compliance.Lead, coach, and develop operations staff to meet high-performance standards.Oversee scheduling, performance reviews, training and development.Promote a positive, collaborative and accountable workplace culture.The Candidate:Proven leadership experience in financial services or a regulated operational environment.Strong people management and coaching skills.Excellent planning, problem-solving, and decision-making ability.Deep understanding of compliance, AML, and risk management frameworks.Strategic thinking, commercial acumen, and results focus.Excellent communication, influencing, and relationship-building skills.IT proficiency and openness to digital transformation.Qualifications & RequirementsSignificant experience (5+ years) in a senior operations, compliance, or management role, ideally within financial services.Demonstrated ability to manage complex operations and high-performing teams.How to Apply:Get in touch with Shauna O'Connor directly or apply with your CVSeniority levelMid-Senior levelEmployment typeContractJob functionFinance
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