Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
From prototype to real-world impact - be part of a global shift by doing work that matters.
Job Description
The Enterprise Business Analyst (EBA) will be responsible for gathering and understanding the business needs of Fiserv clients. The EBA will then ensure that the requirements are accurately documented allowing technical teams implement the defined solution. This person should work under less direct supervision with some latitude for independent judgment.
This position will be supporting the strategic build out of our next generation payments acceptance platform for In Store (Card Present) payments.
Key responsibilities
Act
as an Enterprise Business Analyst within the POS product team, driving the end-to-end requirements definition for a next generation payments acceptance platform.
•
Own and manage the product backlog
, ensuring alignment with business priorities and stakeholder expectations.
• Define and refine user stories
with clear acceptance criteria, focusing on business outcomes and customer experience rather than technical details.
•
Collaborate closely with
stakeholders
(product managers, project managers, operations, compliance) to capture requirements and translate them into actionable product features.
•
Work within an
Agile Scrum team
, ensuring smooth delivery of features and fostering a culture of collaboration and continuous improvement.
•
Provide
structured communication and stakeholder management
, ensuring transparency on progress, risks, and dependencies.
•
Anticipate
post-production impacts
and ensure readiness for operational support and client adoption.
•
Assess
cross-functional impacts
across multiple stakeholders and minimize rework by driving clarity and alignment early in the process.
•
Champion
end-to-end thinking
, ensuring that solutions meet regulatory, operational, and customer experience requirements.
Qualifications
• 5+ years experience
in product ownership, business analysis, or similar roles within Payments, POS acquiring, or financial technology.
•
Strong understanding of
Agile methodologies
and experience in backlog management.
•
Proven ability to
translate business needs into product features
and prioritize effectively.
•
Familiarity with
payment ecosystems
, POS terminals, and acquiring processes is a plus.
•
Excellent
communication and stakeholder engagement
skills.
•
Strong
organizational and prioritization abilities
; proactive in meeting deadlines.
•
Ability to work in a
multinational, cross-functional environment
.
•
Skilled in
documentation and presentation
(Word, PowerPoint, Visio); proficiency in
Jira and Confluence
for backlog and workflow management.
•
Analytical mindset with a focus on
business value and customer experience
.
•
Flexible and adaptable to changing priorities and business needs.
Language requirements
English - Advanced (C1)
Additional Information
Discover some of the global benefits that empower our people to become the best version of themselves:
* Finance:
Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
* Career Development:
Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
* Learning Opportunities:
Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
* Work-Life Balance:
Hybrid work and flexible working hours, employee assistance programme;
* Health:
Global internal wellbeing programme, access to wellbeing apps;
* Community:
Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
At Endava, we're committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.