Welcome to a world of opportunities at Ireland's #2 Great Place to Work 2025, as voted by our team members! The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to offer smart luxury travelers inspiring connections and intuitive service in a world of style.
Benefits
* Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
* Team Member Gym – a dedicated team member gym with free access 7 days a week
* Benekit – Discounted rates for Conrad Team members across a wide range of retailers
* Development – Hilton have numerous learning and development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
* Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
* Maternity and Paternity – Paid leave for those that qualify
* On shift – complimentary meals on duty and uniforms provided
* Bonus – Generous bonus scheme based on achievable targets
The Job Role
* Part-time 32/h position
* Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
* Provide information, advice, and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
* Process and deliver messages for Guests
* Deliver and safely store Guest luggage
* Stay current with all hotel services as well as daily VIP requests and special events
* Ensure orderliness and safety guidelines around the lobby and front door areas
* Provide support to Management as required, in cases of emergency
* Project a professional manner with an emphasis on hospitality and Guest service
* Maintain a clean, healthy, and safety working area
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
The ideal candidate should have:
* A positive attitude and good communication skills
* A commitment to delivering a high level of customer service
* Excellent grooming standards
* Flexibility to respond to a variety of different work situations
* Ability to work on your own and as part of a team
* Knowledge of the local area
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Previous experience working in Concierge in a hotel environment
We are an equal opportunities employer and welcome applications from all qualified candidates.
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