Head of Sales Operations and Account Management IOI – Portlaoise
Manage the Sales Operations and Account Management Function across the Island of Ireland. Lead a team of Business Development and customer-facing professionals. Design and implement the account management process for Enva Specialist business on the Island of Ireland. Drive top-line growth of the business and profitability through process improvements, strong management, and sales initiatives.
The successful candidate will be required to complete a pre-employment medical assessment, including drug and alcohol testing, as part of the recruitment process.
Key Responsibilities
* Drive adoption, utilisation, and improvement of CRM, including establishing metrics and reports to monitor performance.
* Work with group directors to design and implement an effective, deliverable, and auditable account management process to ensure best-in-class customer service and maximize revenue and profitability with existing accounts.
* Maintain industry awareness on customers and markets to ensure Enva maintains a competitive advantage.
* Support additional sales operations projects in collaboration with the wider team.
* Create, develop, and manage sales and account management targets, KPIs, and other metrics.
* Manage the sales pipeline to identify current and future tender opportunities.
* Oversee the tenders process, delegating tasks while taking ultimate responsibility for the quality of each submission.
* Deliver customer service excellence and innovative proposals.
* Ensure timely delivery of compliant and commercially sound bids.
* Liaise with departmental heads to gather necessary details for proposal development.
Skills, Knowledge, and Expertise
* Extensive experience in sales operations or sales leadership roles.
* Experience with delivering complex tenders is a distinct advantage.
* CRM experience (e.g., Microsoft Dynamics) is advantageous but not essential.
* Experience in waste, water, or sustainability industries is advantageous but not required.
Why Work for Enva?
Enva is committed to providing more than just jobs; we aim to grow our business by offering career paths aligned with the aspirations of talent, especially those passionate about protecting the planet. We provide support, training, and benefits to help you realize your potential.
Examples of Company Benefits:
* A competitive salary in a growing company committed to our people.
* A competitive holiday allowance.
* Company pension scheme.
* Enhanced family-friendly policies.
* Employee Assistance Program.
* Employee Life Insurance.
* Bike2Work scheme.
* Free on-site parking.
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