Reporting to the Fundraising Manager, Jigsaw's Fundraising Coordinator will be a central and strategic member of the fundraising leadership team. You will join a dynamic, fast-paced, innovative, and award-winning team driven by a passion for raising vital funds to support children and young people (aged 12–25) struggling with their mental health.
As Fundraising Coordinator, you will play a key role in the strategic development, delivery, and continuous improvement of Jigsaw's fundraising programmes. You will support the design and implementation of insight-led strategies that strengthen supporter engagement, grow income across multiple streams, and contribute to long-term, sustainable income development.
With a keen understanding of the power of relationships, you will help lead our support experience program to steward and grow our diverse community of supporters across community fundraising, events and challenges, and digital campaigns. Working collaboratively with colleagues across Fundraising, Communications, and Services, you will help shape meaningful supporter experiences that inspire action, deepen loyalty, and increase lifetime value.
You will also play a leading role in enhancing and optimising our CRM system (Salesforce). Through effective data analysis, segmentation, and supporter insights, you will contribute to the creation of personalised donor journeys, strategic supporter programmes, and evidence-based decision-making that supports income growth and programme innovation.
This is an exciting opportunity for a motivated, relationship-driven fundraiser to contribute to the next phase of Jigsaw's fundraising strategy supporting the expansion, innovation, and impact of our work for young people across Ireland.
Who we are
Jigsaw is a mental health charity that provides free therapy and support services to children and young people (aged struggling with their mental health.
We also help people and communities to better understand their mental health and better support those around them.
For more information on Jigsaw, and the services and supports we provide, visit
RESPONSIBILITIES
* Support the strategic development, delivery, and continuous improvement of Jigsaw's fundraising programmes, contributing to long-term income growth across community fundraising, in-person event fundraising, events and challenges campaigns, digital campaigns, and other supporter-led initiatives.
* Lead on the Implement of best-in-class supporter experience strategies, helping to design insight-led journeys that deepen donor relationships, strengthen retention and loyalty, and increase lifetime value.
* Provide exceptional supporter care, acting as a key point of contact for fundraisers and donors across community, event and digital audiences, ensuring every interaction reflects Jigsaw's values and supporter experience standards.
* Lead on the development of data and insights to drive fundraising decision-making, analysing trends, supporter behaviour and campaign performance to identify opportunities for growth, innovation, segmentation and improved targeting.
* Communicate fundraising and CRM data clearly to the Fundraising leadership team, generating reports, dashboards and insights that support agile decision-making, strategic planning and income forecasting.
* Drive the optimisation of Jigsaw's CRM system (Salesforce), including data management, segmentation, supporter journey design, and contributing to ongoing CRM development plans in line with GDPR requirements.
* Support cross-organisational understanding of fundraising and supporter engagement, championing the importance of supporter experience and helping colleagues understand their role in creating meaningful donor relationships.
* Work collaboratively with teams across Jigsaw, contributing proactively to planning, problem-solving and innovation, while promoting a positive, supportive, and high-performing team culture.
* Drive the development of new fundraising initiatives, bringing creativity, insights, and programme-level thinking that supports sustainable income growth and expanded supporter engagement.
Requirements
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Essential Criteria:
* A minimum of 5 years' experience in fundraising, community development, event management, project coordination, marketing, or a related area, with demonstrable responsibility for delivering income-generating initiatives.
* Proven planning experience, delivering and evaluating fundraising campaigns and events, with clear evidence of meeting targets and contributing to income growth.
* Strong communication and leadership skills, both written and verbal, with the ability to craft compelling supporter communications, build effective relationships and provide leadership for diverse audiences.
* Experience working with a CRM system (ideally Salesforce), including data entry, segmentation, reporting, and supporting data-driven decision-making.
* Demonstrated ability to analyse data and insights, identifying trends, opportunities and risks, and using evidence to inform supporter journeys and fundraising strategies.
* Experience managing multiple people and projects concurrently, with strong organisational and time-management skills and the ability to thrive in a fast-paced, collaborative environment.
* Ability to manage supporter engagement, from strategy through to execution, managing timelines, stakeholders and deliverables in line with fundraising targets.
* High level of accuracy and attention to detail, with experience working in roles requiring careful data handling, financial tracking or compliance.
* Proficiency in Microsoft Office (including Word, Excel, Outlook), and confidence working with digital tools, platforms and analytics.
* Leadership, teamwork and collaboration skills, with the ability to work cross-functionally and contribute positively to team culture and shared goals.
* Demonstrated initiative, creativity and drive for results, with a proactive, solution-focused approach to challenges and opportunities.
* Commitment to Jigsaw's vision and values, and an understanding of the importance of supporter experience and ethical fundraising.
Desirable Criteria:
* A 3rd level qualification in marketing or related field
* Experience in Salesforce is a distinct advantage
* Proficient in presenting and public speaking
* Previous experience in an NGO environment
* Full, clean driving license.
This role also requires the ability to travel for work and the willingness to work occasional evenings and weekends, as required.
Benefits
Salary commensurate with qualifications and experience. Factors taken into account in determining an appropriate scale include the candidate's knowledge, skills, experience and qualifications relevant to the job.
The salary range for this role will be €44,242 - €63,540
Jigsaw operates the following benefits for its employees :
* Defined Pension Contribution Scheme: Up to 10% employer and 5% employee contribution
* 10% Discount on Laya Healthcare
* Annual leave 25 days, exclusive of public holidays and 1.5 company days
* Comprehensive annual CPD schedule
* Flexible working options
* Financial support for further education
Please note
* The closing date for applications is 5pm on Tuesday 23rd December. Interviews are due to take place week commencing 12th January 2026.
* Application is by online application form only & CVs will not be accepted. Please complete all fields of the application form. Incomplete application forms will not be considered.
* The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
* This post will require a willingness to work evenings (approx 1 eve per week) and occasionally weekends, as required.
* All Jigsaw staff members are required to obtain Garda clearance as a condition of their initial and continued employment.
* Jigsaw is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability, age, gender expression or sexual orientation, gender identity, ethnic or national origin, marital or civil partnership status or culture. Jigsaw is committed, where possible, to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To discuss the requirements of the role, the location of the role or any reasonable accommodation you might require, please contact a member of the HR team via
* All documentation received by Jigsaw will be processed in accordance with the Data Protection Acts, 1988 and 2003 General Data Protection Regulation (GDPR; The information will only be used by Jigsaw in the processing of job applications and for ongoing administrative purposes with job candidates.