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Guest experience lead

Dublin
SSG HOTELS PTE. LTD.
Posted: 20h ago
Offer description

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group


Hotels

* Maxwell Reserve, Autograph Collection Hotel (Marriott)
* Duxton Reserve, Autograph Collection Hotel (Marriott)
* The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
* The Serangoon Club, a Tribute Portfolio Hotel (Marriott)


Restaurants & Bars

* Yellow Pot, Anouska's (Duxton Reserve)
* Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)
* The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
* GupShup (The Serangoon House)


Garcha Group Benefits

* As an associate of a Marriott hotel, you, your parents, parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
* As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
* 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
* 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars.


Responsibilities

* Personally, and frequently verify that the guests are receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).
* Ensure restaurants have the correct "vibe" at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.
* Attend and complete Marriott L&D and Lobster Inc. trainings constantly (learning never stops).
* Communicate politely and effectively with the culinary team.
* Entertain guests in a consistent, professional and positive attitude.
* Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.
* Monitor the quality and quantity of all food and beverage items served.
* Inventory management and reporting routinely.
* Any other duties/tasks as requested by management.

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