Quality Analyst – Join an International Team in DublinAre you passionate about driving quality, supporting teams, and ensuring top-notch performance?We're looking for a Quality Analyst to join our global team, where you'll play a key role in ensuring operational excellence and supporting our talented team of representatives.As a Quality Analyst, you'll help maintain and improve service standards, coach team members, and analyze performance to ensure the best results for both our clients and our people.Your RoleIn this role, you'll:Monitor and evaluate employee performance to ensure quality targets are met.Provide coaching, feedback, and support to team members and leaders.Collaborate closely with Team Leads and Regional Managers to drive quality results.Conduct data analysis to identify trends and propose improvement strategies.Support training initiatives and deliver just-in-time training sessions.Prepare reports and documentation related to performance and quality.Review and audit decision accuracy to ensure alignment with internal policies.Mentor team members on QA tools, procedures, and best practices.Act as a key contributor to the Covalen Essence Pillars: Performance Gurus, Client Co-Creators, and Excellence Designers.Your BackgroundTo thrive in this position, you should have:A Bachelor's degree or equivalent experience.Previous QA experience in Content Moderation, Trust & Safety, or Social Media industries.Fluency in English (C1 or higher) and in the specific market language required.A strong understanding of local culture and social trends.Solid Excel and analytical skills, with the ability to interpret data and create insightful reports.A general awareness of the AI and digital content landscape.Excellent communication, problem-solving, and time management skills.The ability to adapt quickly, handle multiple priorities, and work across shifts if needed.About Nordic Jobs WorldwideNordic Jobs Worldwide is a leading language recruitment agency specializing in connecting candidates from Sweden, Finland, Norway, and Denmark with top companies across the globe.With offices in Oslo, Tallinn, Malaga, Malta, and Lisbon, we've helped over 3,000 candidates find their dream roles with 300+ international partners in more than 30 countries.Join us and take the next step in your career — while making an impact on global quality operations