Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.General responsibilities:To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest deluxe quality that guests expect are delivered consistently.To deliver excellent care to our guestsTo understand the Hotel's Vision & Mission statement is communicated to the teamTo ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.To report defective materials and equipment to appropriate individuals and to keep stock of painting materials and the relevant areas clean and tidy.To ensure that the ambience in departments (lights, music and temperature) is controlled.To be vigilant throughout the Hotel to promote securityTo have strong product knowledge of all areas of the hotel.To accept flexible work schedules necessary for uninterrupted service to hotel guests and to maintain flexibility within teams.To provide support where necessary in other areas of the Hotel.To comply with the hotel's cash handling procedure.People:To attend appraisal reviews when requested by Head of DepartmentTo understand and comply with the hotel's employee handbookTo attend departmental daily briefingsTo attend monthly departmental meetings/ General Team Meetings, ECCM when required.To adhere to the hotel's grooming procedureTo speak English at all times in the hotel to promote social inclusionTo clock in and out of the Timepoint at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.To clock in and out of the Time Management system at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.Specific DutiesTo carry out all duties in line with departmental Standards Manual (Leading Quality Assurance)Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous mannerTo be fully aware of any menu updates, hotel promotions, corporate promotions or specialTo be knowledgeable and informed about the introduction of products.To carry out cleaning as required.To liaise with other departments to ensure that all guest requests are attended to efficiently.To rectify any maintenance issues within the hotel on a daily basisTo monitor and control costs in all areas, energy saving etc.To carry out regular hotel inspections to identify maintenance requirementsTo ensure guests safety by eliminating potential risks and hazardsTo check and replace used fire extinguishers immediatelyTo ensure that all facilities of the hotel are maintained to the highest standard and the areas in painted regularly.To monitor all purchasing in maintenance in line with the purchasing policy of the hotelTo ensure that a safe and secure environment for guests, employees and visitors is maintainedTo ensure that all equipment is operated in line with trained instructions and is maintained in a clean working conditionTo use and store all hazardous substances in line with trained instructionsTo wear protective clothing as per safety proceduresTo prioritise and complete all jobs according to departmental standards and within appropriate timeframe and where this is not possible guests and relevant managers are informedTo ensure that all work complies with safety standardsTo maintain stocks to the required levelTo ensure that all bedrooms are checked on a rota basis and maintenance problems correctedTo assist the Facilities Manager with the Preventative Maintenance program in the hotel.To ensure that public areas are checked daily, and maintenance problems are corrected in a timely fashionAre you looking for a new challenge? Apply nowMinor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.