Join to apply for the Senior IT Field Engineer role at eir evo talent
eir evo talent are currently recruiting for a Senior Field Engineer for a long term contract in Dublin. 7 years IT experience ESSENTIAL and excellent understanding and working knowledge of PC hardware, software, printers and peripherals. This is a highly pressurised support area which operates under tight deadlines with the highest of quality expectations from all user communities.
Responsibilities
* Accept, diagnose and resolve 2nd level service requests assigned
* Assign requests to relevant 3rd parties where a request cannot be resolved within Field Engineers
* Responsible for the support of all hardware/software end user problems which cannot be either resolved or sufficiently diagnosed
* Interact with all levels of staff across the organisation and explain technical issues using non-technical terminology
* Close tickets effectively and efficiently to avoid a backlog of aged tickets
Experience, Competencies & Skills
* Experience in building, testing, deploying and managing standardised images across a large and diverse environment, adding software to software centre, testing software prior to deployment, SCCM deployed in the environment
* Experience using SCCM to support end users and resolve issues remotely
* Experience in supporting and maintaining remote access by end users, running and creating remote access reports based on customer needs
* General experience working with a ticketing system
* Experience in drafting and maintaining technical Books of Knowledge (BOKS) to ensure a uniform approach by colleagues when supporting problem resolution
* Experience in installing PCs / Laptops - configuring IP details, applying correct image, Windows 10 devices and configuring as part of domain
* Experience with Active Directory
* Experience repairing PCs, laptops and smartphones
* Experience in setting up smart devices (iOS & Android)
* Experience in supporting VOIP, deployment and user changes, configuring Jabber access via smartphones and laptops, configuring extension mobility delivered via Cisco Call
* Experience in supporting Video Conferencing, Cisco deployed in the environment
* Experience in deploying and assisting end users in the use of Enterprise Mobility Management solution and Citrix EMM
* Experience in patching and working as part of a multi-disciplinary team to resolve networking, connectivity and infrastructure issues
* Experience in supporting Wi-Fi for both corporate users and guest accounts
* Experience in installing and maintaining printers - configure IP details, configure protocols, configure defaults
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
EEO statement: eir evo talent, eir evo and our clients are equal opportunity employers who seek to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.
Privacy: If you choose to apply to this opportunity and share your CV or other personal information, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo.
Details
* Seniority level Mid-Senior level
* Employment type Contract
* Job function Information Technology
* Industries Technology, Information and Media
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