Family Support Team Leader
The ideal candidate will possess a Bachelor’s degree in Social Care Practice and minimum 2 years of experience in a managerial role in a similar environment.
They will have significant experience in managing and/or delivering a complex service, as well as operational experience in managing and delivering change in a complex environment.
The successful candidate will also be able to manage and work collaboratively with multiple internal and external stakeholders, as well as manage a team effectively.
The Family Support Team Leader will provide leadership to the family support team, overseeing all aspects of effective service delivery in the provision of support within emergency environments.
They will ensure a safe and secure environment for all families, assessing and supporting them in accessing appropriate housing, educational, childcare, and health supports to assist their exit from homelessness.
In conjunction with the Service Manager, the Family Support Team Leader will develop and evaluate service plans to ensure services are delivered in line with changing national and regional policies, operational plans, and HSE-Social Inclusion/Primary Care requirements.
The role involves providing leadership to staff, developing and sustaining a service designed to assist staff to support families to resolve their problems and live a good quality life.
The Family Support Team Leader will also ensure that all communication about the service is communicated in a professional, accurate, and effective manner.
Key responsibilities include:
* Providing leadership to the family support team
* Developing and evaluating service plans
* Ensuring services are delivered in line with changing national and regional policies
* Managing and working collaboratively with multiple internal and external stakeholders
* Managing a team effectively
* Providing support to staff to assist them in supporting families
* Ensuring a safe and secure environment for all families
The successful candidate will have excellent interpersonal and communication skills, as well as strong report writing skills.
They will also have a proven ability to prioritise, organise, and schedule tasks, manage competing demands and tight deadlines, and maintain high standards and positive working relationships.
Additionally, they will have experience in project planning and organisational skills, financial planning and expenditure management, and the ability to take personal responsibility to initiate activities and drive objectives through to a conclusion.
The Family Support Team Leader will play a key role in ensuring the safety and wellbeing of children, and will have a strong commitment to promoting the rights of service users.
They will also be responsible for implementing room checks of residents' rooms in relation to standards of health & safety and maintenance, and taking appropriate action where necessary.
Furthermore, they will ensure that residents comply with Conditions of Occupancy, and respond to incidents of anti-social behaviour in accordance with policies and procedures and any relevant legislation.
The successful candidate will have a strong results focus and ability to achieve results through cross departmental working.
They will also be able to build and maintain relationships in working as part of a multi-disciplinary and multi-stakeholder environment.
The ideal candidate will possess a passion for engaging with and delivering on better outcomes for service users.
They will have a commitment to a quality service, and be able to cope with competing demands without a diminution of performance.
The successful candidate will identify with and be committed to the core values of the organisation, and place a high emphasis on achieving standards of excellence.
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