Job ResponsibilitiesDeployment / In-Scope Configuration Items:Servers (Virtual & Physical)Storage & Backup DevicesServer AppliancesHyper Converged Infrastructure (e.g., Nutanix, Cisco UCS)Tape Storage UnitsPower Distribution Units rated 3KVA and belowSAN Fabric SwitchesNetwork SwitchesKVM UnitsWAN Optimization DevicesFirewallsAccess PointsRoutersPhysical CablingCable ManagementCables that connect the device to itself, a peripheral, or a power/network portBreak‑fix / Technical Tasks:Power CyclingRunning Diagnostics CommandsConducting whole unit replacementInserting/Removing MediaReplacing Defective ComponentsAssist with fault diagnosis and investigationConfiguring Remote AccessBasic Storage Array ConfigurationReplacing faulty cablesTape Management and MaintenanceRebooting routers, servers, storage devices or other equipmentProviding loop‑back cables for testing circuits remotelyRe‑seating or replacing components or cablesCleaning fibersIdentify/Analyze fiber issues using OTDR/LSPM/VFLInstalling loop backsRacking, de‑racking and upgrading any device installedOperations Tasks:Updating and recording activities in relevant IT Ticket Management SystemCoordinating and agreeing attendance time and date with key stakeholdersProviding support via phone, remote tools, or onsite in personPerforming installation as needed through physical or network mediumCoordinating actual activity date and timings, including arrival and departure timesCarrying all necessary tools, laptops, etc. to support issues in the infrastructure environmentLabelling, patching and asset tagging activitiesFollowing specific task instructions and providing necessary reportingJob RequirementsTechnical Skills:Good general understanding of IT principles such as Networks, Hardware and DomainsKnowledge of Infrastructure (Data Center and Network) hardware architecture and troubleshooting procedures from L3 teamsKnowledge of server/client operations in a domain environment including Active DirectoryUnderstanding of current and legacy hardware Infrastructure platformsHands‑on experience in installation and troubleshooting Infrastructure (DC & Network) equipment, rack and stack of equipment/cableHands‑on experience in IMAC and Break‑fix activities related to Infrastructure environmentAbility to identify and replace defective spares, as instructed and by physical observationsKnowledge of TCP/IP standards and networkingExperience with Tape Management activitiesExcellent knowledge of best practices for management, control, and monitoring of server infrastructureFamiliarity with backup and recovery software and methodologiesLanguage Skills Needed:EnglishSoft Skills:Exceptional customer‑facing skillsClear and effective communication with client and customerLogical and analytical approach to workAccurate record keepingAbility to work unsupervisedGood timekeepingIntense focus on quality workProductive and efficientAcademic Background:Bachelor of Engineering / Technology / Science or equivalentOverall Experience (in years): 5 – 7 years (minimum)
#J-18808-Ljbffr