Job Req Number: 116009Time Type: Full TimeCustomer Service Specialist – NaasTo deliver excellent customer service by managing freight forwarding activities from booking through to final delivery, ensuring accuracy, timeliness, and adherence to customer commitments. The role coordinates closely with customers, internal teams, and overseas offices to monitor shipments, resolve issues, and maintain effective communication throughout the process. It also ensures accurate invoicing, cost management, KPI tracking, and administrative support to drive operational efficiency and continuous improvement.What will you be doing?Provide timely and effective communication with customers and internal departments via email and telephoneAccurately receive and enter bookings into the company’s TMSEnsure all consignments are promptly directed to the appropriate departmentLiaise with operations teams and overseas offices to ensure customer commitments are metMonitor shipments to ensure deliveries are completed within agreed timelinesProactively resolve issues with customers and colleagues as they ariseProduce accurate and timely invoicingInput costs into the company’s internal systemsProvide Proof of Delivery (POD) documentation as requiredPrepare and submit quotations in line with current proceduresCreate and maintain KPIs using company systems and Microsoft ExcelComplete non-conformance reporting when requiredSupport day-to-day administrative activitiesMonitor volume trends and escalate any significant changes to managementAbout YouCustomer-focused, with a strong commitment to delivering excellent servicePositive and resilient, with the ability to prioritise and work under pressureReliable, organised, and able to multitask effectively with strong problem-solving skillsHigh attention to detail, with strong accuracy and numeracy skillsProficient in IT systems, including Microsoft Word, Excel, and Outlook (experience with Cargolink/Webcost advantageous)Strong verbal and written communication skills, with a professional and courteous telephone mannerExperience in a freight forwarding environment with a solid understanding of the transport industryWhat can we offer you?Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.In addition, we can offer access to a selection of employee benefits, such as:Enhanced Annual Leave Entitlement from your start, which increases with length of serviceSalary Sacrifice Cycle SchemeEmployee counselling, for support with physical and mental wellbeingCompany Pension, which, when a member of, also provides access to Life Cover and Critical Illness coverNext StepsIf this sounds like the next step for you, please follow the instructions and apply with your CV without delay. Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.DSV – Global transport and logisticsWorking at DSV means playing in a different league.As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.Start here. Go anywhereVisit dsv.com and follow us on LinkedIn and Facebook.
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