Customer Service RepresentativeLocation:Ireland (Hybrid / On-site depending on business needs)Department:Customer Support / Client RelationsAbout the RoleWe are looking for a proactive and friendly Customer Service Representative to provide high-quality support to our clients. You will handle customer inquiries, resolve issues in a timely manner, and ensure a positive experience across communication channels.Key ResponsibilitiesAssist customers via email, phone, and chat with professionalism and empathyIdentify and resolve product or service issues efficientlyMaintain accurate records of customer interactionsCollaborate with internal teams to handle escalated concernsProvide feedback to improve service quality and customer satisfactionFollow company policies and communication standards consistentlyQualificationsExperience in customer service or client-facing environments preferredStrong verbal and written communication skillsCustomer-focused mindset with patience and problem-solving abilityAbility to multitask, prioritize, and work in a fast-paced settingFamiliarity with CRM systems and support tools is an advantageWhy Join UsHybrid flexibility based on business needsSupportive and team-oriented work environmentLearning and career development opportunitiesCompetitive compensation and performance recognition