Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?The Role: How you'll make an impact at PersonioThis position is office-based (hybrid) in either Berlni, Munich or DublinAt Personio, customer success is at the heart of everything we do. As a Customer Support Specialist, you'll be the first line of contact for our customers — answering questions, solving problems, and making sure every interaction adds value. You'll work closely with cross-functional teams and focus on customer happiness.This is your opportunity to grow with a company that's transforming how businesses manage their people.Role Responsibilities: What you'll doSupport our customers professionally via email, phone, and chat, delivering timely, clear, and empathetic responsesGrow your product expertise and stay up-to-date with platform updates to handle a wide range of inquiriesCollaborate with our Product and Tech Support teams to troubleshoot complex issues and contribute to solution developmentHelp build and maintain our internal knowledge base, making it easier for the team and customers to find what they needImprove our internal processes with your ideas and feedbackWork with tools like Zendesk, Fullview, Mailjet, and AskAi to deliver exceptional supportTrack and meet key performance metrics like weekly ticket resolution, customer satisfaction (CSAT), and quality benchmarksAdd value by identifying opportunities to educate customers on helpful features or add-onsRole Requirements: What you need to succeedA university degree in economics or IT-related economics – or at least 1 year of experience as a Support Representative in a tech or SaaS companyExcellent written and verbal communication skills in English & GermanA genuine customer-first mindset and a passion for helping othersCuriosity and a strong technical understanding — you're comfortable using software tools and translating complex issues into simple solutionsAdaptability — you're energized by a fast-changing environment and quick to learn new thingsA collaborative attitude — you enjoy working in teams and sharing knowledgeA problem-solving approach — you dig into challenges to find solutions that stickExperience with customer support platforms (e.g. Zendesk) is a plusMotivation to grow in a dynamic, customer-obsessed tech companyWhy PersonioPersonio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equityEnjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation)Make an impact on the environment and society with Impact DaysReceive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCaresFind your best way to work with our office-led, remote-friendly PersonioFlex Most teams offer a roughly 50% remote, 50% in-office working frameworkConnect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrationsEngage in a high-impact working environment with flat hierarchies and short decision-making processes