Field Services Technician I page is loaded## Field Services Technician Ilocations: Dublin, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: R***********Scope:***** Follows established procedures on routine work* Requires detailed instructions**Your Daily Roles and Responsibilities:*** Daily on-site inventory and asset management, client's conference room preventative maintenance, and e-recycling* Ensure client users access to equipment in good working order* Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction* Work cooperatively with on-site teammates, as assignment requires* Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.
* Deploy and recover laptop and desktop images* Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing* Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)* Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow* Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved* Timely responses to IT questions from client users employees* Manage occasionally demanding and stressed client users* Contribute to large scale global projects as needed* Other duties as required and assigned.
This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position****Required Qualifications/Skills:***** High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience* Excellent client-facing written and verbal communications skills* Proficiency in English* Utilize excellent customer service skills and exceed customers' expectations* Ability to work with a large team with minimal supervision* Capable of providing a timely and outstanding user experience* Ability to handle daily customer service demands* Present a professional and helpful demeanor to clients* Basic Inventory or IT knowledge* Ability to excel in a fast-paced sometimes stressful work environment* Ability to make sound decisions when faced with competing priorities* Results oriented and can identify the steps to be taken to achieve objectives****Preferred Qualifications:***** Past business operations exposure* Some customer experience background or familiarity****Physical Demand & Work Environment:***** Must be available on-site at shift hours, in conjunction with client's working hours* Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day* Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Ability to work in "warehouse" environment that is sometimes* Must have the ability to communicate effectively* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers* Ability to handle varying degrees of noise, temperature and air quality* Able to handle frequent work interruptions* Ability to flexibly address work assignments and manage tasks* Self-motivated* Completion of job assignments without direct supervision* Completion of applications and assignments within the timeframes allowed* Extended work hours may include required weekends and evenings
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