Job Overview
The role of an IT Manager involves overseeing the daily operations of the IT support team, ensuring high-quality service delivery.
You will develop and implement policies, procedures, and standards to optimize efficiency and security. This includes coordinating IT support activities, including hardware and software deployments, upgrades, and troubleshooting.
Providing leadership and mentorship to support staff is key to fostering a collaborative work environment.
Monitoring team performance and measuring service effectiveness are essential in this role.
Collaboration with other IT departments is also a requirement for seamless technology operations.
Key Qualifications
* Proven experience in a desktop support role with management or supervisory background.
* Strong knowledge of desktop operating systems (Windows, Mac OS) and applications (Microsoft Office).
* Familiarity with network infrastructure, remote support tools, and IT security best practices.
* Excellent leadership, communication, and interpersonal skills.
* ITIL foundation certification or experience with IT service management frameworks.
Preferred Skills
* Experience with project management methodologies.
* Relevant certifications are advantageous.