BCMGlobal ASI Ltd is a leading independent loan servicer, managing €27bn of AUM for 80+ clients and is highly rated by S&P in Ireland working with pillar banks, non-bank lenders, debt investors and their customers throughout the loan lifecycle from origination through to redemption, including loan workout services. It is part of BCM Global, a prominent European independent mortgage, real estate, and commercial loan servicer expert in providing innovative financial services.
What you’ll do
The Customer Contact Centre Representative will be involved in the following activities:
* Represent BCM as a customer-first organisation.
* Deliver excellent service and support to customers and their representatives.
* Help other teams during busy periods, holidays, or absences.
* Manage and direct high volumes of incoming queries using workflow tools.
* Communicate clearly and professionally with customers.
* Resolve queries at first contact where possible.
* Escalate complex issues to the Team Leader.
* Follow identification and verification procedures.
* Log incidents and ensure follow-up actions are completed.
* Keep accurate records in internal systems.
* Suggest improvements to enhance the customer experience.
* Take ownership of your learning and performance.
* Stay up to date with procedures and complete all required training.
* Follow best practices and ensure compliance with BCMGlobal policies.
What you’ll bring
* Experience in customer service, ideally in financial services (e.g. complaints, banking, or processing roles).
* Strong communication and organisational skills.
* Ability to prioritise tasks and work efficiently.
* Proficient in Microsoft Office.
* Minimum of Leaving Certificate (or equivalent).
* Willingness to learn and grow through our career pathway programme.
What we offer
* A fair recruitment process.
* Working in a friendly environment and being surrounded by amazing talents and personalities.
* Company matched pension, life assurance, paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
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We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our Company journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate based on diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or careers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at BCMGlobal. Successful applicants will be required to complete background screening prior to commencement of employment.
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