Customer Operations Director (SaaS)
168822
Key skills:
Customer Support, Application Support, SaaS, Banking, Fintech, People Leadership
Customer Operations Director (SaaS)
Dublin, Hybrid
Our client is seeking an experienced Customer Operations Director to lead and elevate their customer and application support for mission-critical financial software solutions. This high-profile role requires exceptional leadership and technical skills to drive customer satisfaction through effective management of a high-performing application support team, proactive issue resolution, and strategic relationship building.
Responsibilities as Customer Operations Director (SaaS):
* Oversee the management of SaaS and on-prem support operations for financial software
* Lead, mentor, and grow a skilled application support team
* Build and maintain strategic relationships with key customers
* Drive process improvements to enhance service quality and efficiency
* Collaborate with product, development, and account teams to meet customer needs
* Manage escalations with urgency and professionalism
Essential Experience for Customer Operations Director (SaaS):
* 10+ years in customer support including 5+ years leading customer/application support teams
* Strong background in SaaS operations & application support (financial software a plus)
* Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting
* Excellent communication, leadership, and customer relationship skills
Join us in shaping a customer-centric culture that drives client success.