Job Title: Service Ambassador - Food and Beverage
About the Role:
We are seeking an experienced food and beverage service ambassador to provide exceptional guest experiences in our bar and restaurant areas.
Main Responsibilities:
* Assist the management team with day-to-day operations of the food and beverage departments, ensuring seamless service standards during guest visits.
* Meet and greet all guests to the bar and restaurant areas, escorting them to their tables or events as required.
* Manage reservations and bookings using Res.Diary, confirming bookings before arrival and allocating tables according to guest requests.
* Liaise with service teams on any issues or delays, ensuring guest satisfaction during their visit.
* Provide supervisory support to the overall food and beverage operation, monitoring service standards and providing feedback to improve performance.
Requirements:
* 2-3 years of experience in a similar role in a busy property, with excellent knowledge of the food and beverage industry.
* Previous experience using Res.Diary or similar systems, as well as previous supervisory experience.
* Strong organisational skills, ability to multitask and work as part of a team, with fluency in English, both written and spoken.
* Able to work early starts, late finishes, weekends and public holidays, with a strong focus on delivering exceptional guest experiences.