Purpose of the PostTo provide senior technical and operational support for Marymount's ICT infrastructure and systems. The Senior ICT Officer will ensure reliable, secure, and effective technology services that support clinical care delivery, administrative operations, and regulatory compliance across the hospital and hospice.Principal DutiesICT Support & Service DeliveryProvide 1st, 2nd and 3rd level support to end-users on all ICT related tasks remotely, by phone, and at desksideTroubleshoot and resolve complex hardware and software faultsManage external support companies in relation to escalated ICT helpdesk callsParticipate in ICT Department on-call rotaBe responsible for the management and supervision of ICT support staff/contractorsInfrastructure & Systems ManagementSupport server, desktop and AV environments, including hardware (computers, printers, mobile devices, AV hardware, and telecoms), applications and operating systemsManage hardware and software components of virtual server configuration in an MS operating system environmentManage cloud-based Office 365 environment, including infrastructure, identity, device, security and threat managementEnsure ICT support systems are patched and kept up to dateManage network, workplace and hardware infrastructure in an expanding outsourcing environmentEnsure the integrity of the technical infrastructure and systems architectureUser Account & Security ManagementSetup and maintenance of user accounts and services in line with organisational policiesImplement and maintain information security requirementsContribute to the development and enhancement of policies and procedures on ICT risk management. Project Management & Strategic PlanningPlan, manage and deliver ICT programmes and projects as agreed with the ICT ManagerTake ownership of ICT projects to successful completionDeploy project and performance management methodologies to ensure timely, effective and cost-efficient systems deliveryEvaluate and report on the effectiveness of current and new architecture against possible alternativesRepresent the ICT Support team at meetings as directed by the ICT ManagerBusiness Continuity & Risk ManagementEnsure adequate backup and recovery strategies and systems are in place and reviewed regularlyProject manage the development, rehearsal, enhancement and maintenance of business continuity plans/disaster recovery policyPromote a quality and risk management culture in information systems deliveryMaintain system requirements to ensure operational risk is managed appropriatelySupport the audit of electronic audit trailsDocumentation, Compliance & Quality AssuranceEnsure all documentation pertaining to the hospital's ICT Support Service is in place and updated as requiredEnsure familiarity with and compliance with the Hospital's quality, risk and audit policiesDevelop ICT-related audit practice and policies as per annual audit scheduleMaintain standards of excellence in developing, implementing and supporting ICT solutions, policies and protocolsEducation, Training & Professional DevelopmentParticipate in the induction and training of newly appointed staffMonitor and keep up to date with developments in ICT practices and technologiesTake responsibility for seeking out opportunities for professional developmentEligibility CriteriaQualifications And/ Or ExperienceThe candidate must, on the latest date for receiving completed application forms for the office:Hold a Level 8 (or higher) Quality & Qualifications Ireland (QQI) major academic qualification in Information Communication Technology or associated field. A minimum of five years' experience in a similar IT/ICT role. Candidates must possess the requisite knowledge and ability, including a high standard of suitability and administrative ability), for the proper discharge of the office. Excellent oral and written communication skills, including the ability to communicate effectively and diplomatically with a range of stakeholders. Experience in supervising ICT staff, managing external vendors, or leading technical project teams in a healthcare or regulated environmentTechnical RequirementsHave proven hands-on experience designing, implementing and supporting secure hybrid infrastructure environments, including:Implementing, troubleshooting, administering and maintaining client operating systems, including endpoint management and OS deployment for:Windows 10/11, macOS, iOS, Linux and AndroidManaging and maintaining enterprise-grade client hardware, mobile devices and peripheral equipment. Implementing, maintaining and supporting on-premises and cloud ICT infrastructure, including:Servers: Windows Server (AD DS, file and print services), Hyper-V virtualisation, Microsoft SQL Server, Linux server distributionsDirectory & Identity: Active Directory, Group Policy, Entra IDNetworking: DHCP, DNS, VLANs, LAN/WAN, SD-WAN, firewall management, network segmentation, routing and switching, fibre connectivity and wireless networksSecurity & Disaster Recovery: Endpoint and server protection, VPNs, storage technologies, and backup solutions (e.g. Veeam) including disaster recovery and business continuityManaging Microsoft 365 and Microsoft Azure environments, including Entra ID, hybrid identity, AD/Entra Connect, Conditional Access, Intune (MDM/MAM), Exchange Online, Teams, OneDrive, SharePoint and related security configurations. Post Desirable RequirementsThe ideal candidate will also demonstrate experience or qualifications in one or more of the following areas:Experience with enterprise networking solutions including Aruba Networks switching and routing platformsExperience supporting and administering security and networking solutions from Fortinet including NAC such as Aruba ClearPassExperience designing, implementing and supporting professional Audio-Visual (AV) and integrated ICT systems, including technologies from vendors such as Extron, Crestron, and Barco, encompassing meeting room systems, lecture capture, digital signage and integrated control systemsExperience with media streaming technologies and television distribution systems, including DVB standards and IPTV platformsExperience developing and supporting ICT solutions within healthcare education, clinical training, or patient care delivery environmentsKnowledge of Irish healthcare ICT standards and regulatory compliance frameworks, including HSE-aligned governance modelsFamiliarity with ICT service management frameworks such as ITILAwareness of data protection and regulatory obligations, including GDPR compliance requirementsRelevant industry certifications such as:Microsoft 365 Certified: Endpoint Administrator AssociateMicrosoft 365 Certified: Administrator ExpertCisco Certified Network Associate (CCNA – Switching and Routing)Aruba Campus Access Fundamentals