Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. We're proud to count a roster of Fortune 500 companies among our customers, which have relied on Case IQ for managing millions of cases over the past 20 years and helping mitigate billions of dollars in financial and brand risk.We're looking for an Enterprise Implementation Lead to perform a pivotal role in driving a customer and value proposition centric approach to implementing and configuring our investigative case management SaaS offerings.In this role, you will be the main point of contact for our Enterprise customers during the implementation process and you will oversee project management, product configuration, integration and migration requirements gathering/documentation, user training, and post-launch adoption tasks for some of our largest customers. You will become a product and investigative process expert and leverage that knowledge to plan and execute high quality customer onboardings to ensure successful delivery of value to our customers.What You'll DoOwn the implementation process from contract signing through go-live and adoption for all new and existing customer product onboardingsConfigure integration and migration solutions for customersManage multiple projects simultaneously and develop and maintain corresponding project plans and records with key implementation milestonesBecome an expert with our entire technology stack (including Salesforce, JIRA, Slack,, and Gong) and investigation use cases to help your customers get the most value from our offerings early in the customer lifecycleUnderstand our product at a deep level and remain current with new features as they are released to ensure that your implementations will set our customers up for long term success using our applicationProvide feedback on products and integrations, write requirements, and test new functionalitiesCollaborate with internal teams to resolve technology issues and share customer feedbackReview reporting metrics with the department head and raise any issues or concerns that affect deliverables to our customersIdentify and support implementation of process improvements to continuously advance our work and the value that we deliver to customersExercise analytic capabilities by helping customers determine work-around solutions to their business needs while acting as a liaison to our product team to communicate future considerations for the product roadmapSupport the entire implementation function with ongoing management of customers, support, training, and any other issues that may ariseWho We're Looking For2+ years' experience implementing SaaS products or within the technology space, with exposure to large, complex implementationsStrong project management skillsMust be a confident, adaptable, self-starter who thrives in an empowered, fast-paced environmentCreative problem-solving skills under pressure while working through customer issuesUnderstanding of data migrations, and how batch transfer, API and webhook integration models workStrong communication skills, both verbal and written, with a superior command in EnglishAbility to multitask and prioritize competing responsibilitiesA team player who performs well independentlyPossesses a continual learning approachPerks and BenefitsWork remotely within a flexible work environment (our team spans the US, Canada, Australia and Europe)Competitive company-paid benefits planGenerous professional development budgetRRSP/401k matching programHalf-day Fridays in the summerSelected candidates will be contacted through BambooHR (please check your junk mail).Case IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us