**Job Summary:**">Customer Service Agent Fixed Term Contract 6 Months
As a Customer Service Agent, you will be responsible for providing an exceptional customer experience by maximizing sales and service opportunities. This role is perfect for individuals who are passionate about delivering outstanding service and working in a fast-paced environment.
Key Responsibilities:
* Create the optimal rental experience by identifying and capitalizing on sales and service opportunities.
* Assist in queue management at Dublin Airport Terminals and off-site locations to ensure efficient and smooth customer experiences.
* Provide excellent customer service in all customer contact situations, handling all customer needs with professionalism and confidence.
* Adhere to all company policies, procedures, and safety guidelines, taking responsibility for own health and safety and that of other work colleagues.
Required Skills and Qualifications:
* Fully clean B driving licence held for a minimum of 2 years (advantageous)
* Excellent phone handling and communication skills
* Experience in customer interactions in a fast-paced environment (advantageous)
* Strong IT skills and proficiency in Microsoft Office packages (Outlook, Excel, PowerPoint etc.)
* Strong attention to detail and conscientious approach to work
* Driven, charismatic, and eager to learn in a fast-paced, rewarding environment
Benefits:
* Competitive Salary
* 29 days' annual leave (including bank holidays), increasing with length of service
* Medical refund scheme
* Enhanced statutory sick pay
* 1.5% employer-matched Pension scheme
* Enhanced Maternity and Paternity benefits
* Access to Hubex benefits and discounts platform
* Life Assurance x2 basic salary
* Employee Assistance Programme
* Opportunities for career advancement and professional development
* Voluntary flu vaccination voucher
* Bike to Work Scheme
Why Choose Us?
We provide a working environment that nurtures career ambitions, offering equal employment opportunities for all qualified individuals. As part of a global organization, we have big ambitions and welcome contributions from our team members to drive success.