Customer Experience Manager - White Pines, Dublin
**Client:** Tesco Ireland
**Location:** Dublin, Ireland
**Job Category:** Other
**EU work permit required:** Yes
**Job Reference:** 29f8800a8349
**Job Views:** 2
**Posted:** 06.05.2025
**Expiry Date:** 20.06.2025
Job Description:
Tesco Ireland, located at Stocking Lane, Rathfarnham, is seeking a Customer Experience Manager. The role involves leading a team to deliver excellent shopping experiences, supporting store operations, and ensuring customer satisfaction. The manager will report to the Deputy Manager and be responsible for creating a welcoming environment, managing change, training staff, and ensuring operational excellence.
What is in it for you
We offer excellent benefits, including:
* Competitive salary from €37,500
* Bonus scheme
* Virtual GP services
* Employee Assistance Programme (EAP)
* Colleague discounts and other benefits
* Life assurance, pension scheme, and additional schemes
* Paid family leave, bike to work, long service awards, and commuter scheme
Responsibilities:
1. Create an inspiring environment for colleagues and customers
2. Manage store operations, including change and checkout processes
3. Ensure staff are trained and validated
4. Promote communication and a culture of trust
5. Coach colleagues to meet daily priorities
6. Review reports for improvements
7. Drive zero food waste initiatives
8. Recruit passionate colleagues
9. Oversee cleaning, stock control, pricing, and front-end operations
10. Recognize and provide feedback on service quality
Candidate Requirements:
Proven track record in:
* Delivering excellent customer and colleague experiences
* Adaptability and agility
* Fast-paced environment objectives
* Leadership and influencing senior levels
* Retail experience (preferred)
About Us
Tesco’s vision is to be every customer’s favorite shopping choice, committed to serving customers, communities, and the planet better every day. We support numerous community initiatives and partner with Irish suppliers, supporting thousands of jobs and promoting Irish produce. We foster an inclusive culture, valuing diversity and supporting flexible working arrangements.
Additional Support
If you need additional support during the application process, please email us to discuss your needs.
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