Alexandra Dental are a seeking a Business minded Front of house Coordinator for our established clinic in Ballyfermot. We are looking for a highly experienced receptionist / administrator with a customer service / focused background to lead our clinic into the next stage of its growth.Key Responsibilities Patient ExperienceGreet patients warmly in person and over the phoneManage patient check-in and check-out processesHandle patient enquiries, concerns, and complaints in a calm and professional mannerMaintain patient confidentiality at all timesAppointments & SchedulingBook and reschedule appointments efficientlyManage the dentists' schedules to optimise chair timeSend appointment reminders and follow up on missed appointmentsAdministration & RecordsMaintain accurate and up-to-date patient recordsProcess new patient registrations and consent formsHandle correspondence (emails, letters, referrals)Manage filing, scanning, and general office administrationBilling & PaymentsProcess payments (cash, card, HSE claims if applicable)Provide basic information on treatment costs and payment optionsPrepare invoices and receiptsLiaise with Finance departmentClinic SupportEnsure the clinic is tidy, welcoming, and well-stockedCoordinate with clinical staff to ensure smooth patient flowSupport practice management with ad-hoc administrative tasksRequired Skills & Experience EssentialPrevious experience in a receptionist or customer service roleExcellent communication and interpersonal skillsStrong organisational and multitasking abilitiesHigh level of professionalism and discretionConfident IT skills (practice management software, email, basic office tools)DesirablePrevious experience in a dental or healthcare settingFamiliarity with dental terminology and proceduresExperience handling HSE claimsPersonal AttributesFriendly, approachable, and patient-focusedCalm under pressure with a problem-solving mindsetReliable, punctual, and detail-orientedTeam player with a positive attitudeWorking HoursFull-timeMonday to Friday 8.00am - 6pmJob Types: Full-time, PermanentPay: From €18.00 per hourExperience:Customer facing role: 2 years (required)Management: 2 years (required)Dental practice management: 1 year (required)Work Location: In person