All the details
Work Pattern
1. Week 1
* Monday 03:30-11:30
* Wednesday 03:30-11:30
* Thursday 03:30-11:30
* Saturday 03:30-11:30
1. Week 2
* Sunday 04:30-12:30
* Tuesday 03:30-11:30
* Friday 03:30-11:30
* Saturday 03:30-11:30
Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the role, and we cannot consider applications from anyone under 18. This is to comply with health and safety legislation and ensure colleagues' safety.
Please note that the £3.00 p/h unsocial premium is only added for hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We seek hardworking individuals who take pride in ensuring our products are delivered, organized, and ready for our colleagues and customers.
Your responsibilities include accepting deliveries, unpacking goods, and preparing crates to keep our shop floor fully stocked. Your efficiency and agility will help create a seamless shopping experience by ensuring products are available at all times.
At M&S, our operations team ensures the store runs like clockwork. You should be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and ensure products are in the right place.
Being a team player is crucial. You'll work closely with colleagues across the store to support smooth operations and foster an inclusive environment.
Flexibility is vital. You should be comfortable working across various operational tasks and adapting to the store's changing needs.
Are you ready? Take your marks and apply.
Purpose
To deliver a great shopping experience, we seek colleagues who prioritize customers and promote our products. As the face of the business, you'll be the voice of our customers, helping us improve continually.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and achieve daily sales targets, promotions, and opportunities
* Engage proactively with customers to understand needs and provide excellent service
* Build product knowledge to recommend and sell products and services
* Utilize digital tools and communication channels to serve customers effectively
Key Capabilities
* High customer service standards
* Attention to detail and commitment to quality work
* Open to feedback and continuous improvement
* Effective workload management and planning
* Strong communication skills
* Adaptability to change
* Ability to build positive relationships through good listening
* Digital proficiency
Everyone’s Welcome
M&S is committed to leading the retail industry into a greener, faster, and more digital future. We offer exciting opportunities and aim to be an inclusive organization, promoting diversity and equal opportunities. We welcome flexible working arrangements and reasonable adjustments during recruitment to support all candidates.
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