High Voltage Expert & Vehicle Diagnostic TechnicianPilsen Auto - is seeking to further strengthen our team with an enthusiastic, motivated Volkswagen Audi Group Qualified Diagnostic Technician.The candidate will have a minimum of 5 years' experience at a senior technician level & undertake the repair and servicing of vehicles having a key focus on diagnosing faults across the team & the service dept., ensuring all work is completed safely, to the highest standards and to customer satisfaction.This position will include support driving productivity across the department. Working closely with our Workshop Controller highlighting any issue that need attention & proposing solutions.Key ResponsibilitiesEnsuring exceptional customer service standards are met.Demonstrates the Pilsen Auto First Customer Behaviours in daily activities and in all interactions with customers.Questions and probes issues to find an effective resolution for all customers.Leading by example in all aspects, supporting & assisting in motiving each team member when required.Take responsibility for the repair and servicing of vehicles.Completing work orders including details of repairs completed, parts required and labour to be charged.Analysing work orders and assesses the accuracy of the diagnosis across the workshop.Tests vehicles using measuring devices and provide diagnostic reports.Interprets and uses technical data and instruction provided by the manufacturer (e.g., Skoda System)Ensures any faults have been reported and noted on job cards and inform the Service Manager of any additional faults not covered in the scope of the repair and delay to completion.Inform the Service Advisor and parts department if a part needs to be ordered.Ensures vehicles are protected and kept clean during service and repair.Ensures vehicle safety standards have been complied with when returned to customers.Carries out vehicle health checks and identifies areas of concern.Conducts routine service work on vehicles brought into the workshop.Performs technical repair work in accordance with established and documented procedures.Records all hours and material usage accurately and probes for efficiencies.Checks quality of work through diagnostic and road testing.Ensures all work is completed to Manufacturer standards and rules.Works as a full member of the Dealership TeamAs a Diagnostic Technician support the team to meet objectives with key focus in the area of Diagnostic.Work with colleagues and other teams across the Dealership to seek out and deliver continuous improvements and provide a seamless service to customers.Plans and delivers training sessions to support the development of Technicians & Apprentice Technicians in Diagnostics.Uses feedback to improve own skills and performance.Maintains a professional manner and high standards of personal presentation at all times, ensuring that work area and protective clothing is kept clean, tidy and in a safe condition to uphold Pilsen Auto and dealer standards.Adheres to legal, environmental and health and safety requirements whilst ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazards.Key Success CriteriaKey person in area of Diagnostics – while training member of your team to a high standard.Customer satisfaction targets - Repeat Repair Targets.Quality checks being completed.Warranty – ensuring all reporting both by you & your team is complete before signing off.Best Practices - Timing on Jobs and Correct clocking.Personal training and development targets.Experience:Volkswagen Audi Group Trained TechnicianPost Qualification: 5 years (required)Licence/Certification:Full Drivers Licence (required)RewardsSalary package depending on experience - Range €42,000 to €45,000.Annual BonusWorkwear ProvidedContinuous Brand trainingCompany Mobile PhoneAnnual Leave 22 days per annumLocation & Hrs of WorkMonday to Friday – 38hrs per week Mon/Tues/Thur/Fri & Wed)Ballymount, Dublin 12.Job Type: Full-timePay: Up to €45,000.00 per yearBenefits:Bike to work schemeCompany eventsEmployee discountOn-site parkingAbility to commute/relocate:CO. Dublin: reliably commute or plan to relocate before starting work (required)Experience:Automotive diagnostics: 5 years (required)Licence/Certification:EU Drivers Licence (required)Work authorisation:Ireland (required)Work Location: In person