Location:
On site / Dublin, Ireland
job type:
Permanent / Full-time
Sector and subsector:
Hospitality | Food and Beverage / Restaurant
Salary:
Negotiable Salary
The Merrion Hotel, one of Dublin's finest luxury hotels and a member of The Leading Hotels of the World, is seeking a Food & Beverage Dining Reservations to join our F&B team.
This is a fantastic opportunity to work in a five-star environment where the highest standards of service are upheld and professional development is supported.
Role Summary
The Food & Beverage Dining Reservations is responsible for managing restaurant reservations and guest enquiries while delivering an exceptional guest experience.
You will work closely with the Food & Beverage Manager and team to ensure smooth operations, maximise sales opportunities, and uphold The Merrion's high standards in service delivery.
Key Responsibilities
Manage all Food & Beverage reservations and enquiries, both internal and external, in line with hotel standards and GDPR policies.
Operate reservation and hotel systems efficiently and maintain accurate records.
Anticipate guest needs and deliver five-star service to enhance satisfaction and loyalty.
Liaise effectively with all departments to ensure seamless communication and guest experience.
Maintain stationery and filing systems, ensuring documentation is complete, secure, and easy to access.
Create and issue function sheets, record guest details, and communicate special requests to relevant departments.
Promote sales opportunities within the scope of your role, supporting overall hotel revenue goals.
Attend briefings, follow management instructions, and assist colleagues as required.
Ensure adherence to hotel policies, health and safety, licensing, and hygiene standards.
Maintain a professional appearance, language, and behaviour at all times.
Be flexible and assist across the hotel in response to business and guest needs.
We are looking for someone who:
Has excellent communication skills, both written and verbal.
Is professional, courteous, and guest-focused with a positive, helpful attitude.
Can multitask efficiently in a busy hospitality environment.
Is confident working independently and as part of a team.
Demonstrates flexibility, initiative, and commitment to high service standards.
Has knowledge of hotel and F&B operations (an advantage, but full training will be provided).
Working Hours
Full-time role, with flexibility required, including weekdays, weekends.
At The Merrion, we value our team and offer a comprehensive benefits package, including:
Competitive pay rates
Free meals on duty
Free cleaning of company-provided uniforms
Training and development opportunities
Health and dental insurance contributions
Pension plan with Death in Service benefit
Subsidised taxi travel and city parking
Travel Saver & Bike to Work schemes
Birthday gifts and service awards
Employee discounts on room nights, dining, and hotel services
Employee Assistance Programme offering confidential support
About The Merrion
The Merrion Hotel is a five-star hotel created from four restored Georgian townhouses and located opposite Government Buildings in Dublin city centre.
With 142 bedrooms and suites arranged around two 18th-century style gardens, we pride ourselves on delivering exceptional guest service while fostering a supportive and rewarding environment for our team.
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