Location: Dublin City Centre & hybrid (work from home + frequent on-site visits) Work style: Flexible working hours & locations Compensation: €35,000€45,000 base + generous performance bonus Visa sponsorship: Employment Permit sponsorship is available for outstanding candidates after probation.
About Solathea Ltd.
We operate premium serviced apartments across popular rental platforms eg.
Airbnb in Dublins city centre, targeting top-tier guest experiences and ratings.
What youll do Own daily guest operations across platforms: fast, high-quality communications; smooth check-in/out; uphold house rules and neighbourhood peace.
Targets include =30 mins initial response and maintaining 4.9+ average ratings on Airbnb.
Housekeeping leadership and hands-on execution: Plan and coordinate turnovers, performing cleaning and laundry when required.
Maintain supplies (coffee, tea, sugar, oil, salt, pepper) and welcome amenities as scheduled.
Maintenance & safety: Triage issues (locks/hot water/appliances), dispatch approved contractors, track work orders; keep photo/receipt evidence.
Reputation & claims: File timely damage claims and challenge unreasonable reviews with documented evidence to protect ratings and recover losses.
Revenue & availability: Keep calendars accurate; run day-to-day pricing/min-stays/stop-sells; monitor conversion and cancellations.
Reporting: Clear weekly/monthly updates on SLA adherence, readiness photo checks, occupancy/RevPAR, incidents/claims, and costs.
What youll bring Fluent English(global guests & local vendors).
Bachelors degree or equivalent.
2+ years in guest-facing operations/hospitality/short-term rentals or similarly demanding services.
Integrity and passion (most important); calm under pressure; practical problem-solver; able to attend city-centre sites on short notice when scheduled.
Proficiency with PMS/channel managers, checklists, and photo documentation.
Driving licence.
What is a plus: Having a car.
Mandarin language skills.
Airbnb Superhost (or equivalent track record).
Degree in Hotel Management/Customer Relations or a related field.
What we offer Flexibility first: real flexibility on hours and work locations, with an outcomes-driven rota.
Generous bonus plan tied to guest satisfaction (ratings), operational quality (SLA & readiness), occupancy/RevPAR, and cost control.
Growth path into multi-unit leadership as we expand.
Probation (part-time) Length: <= 6 months part-time Scope: You will be in full charge of one flagship city-centre property, including cleaning and laundry execution when required, to demonstrate end-to-end excellence.
Pay during probation: You will benefit from a fixed percentage of Net Operational Income (NOI) for the assigned unit.
Post-probation, the role transitions to the full-time base + generous bonus + Visa sponsorship package above.
Operating standards during probation: =30 mins initial response in shift, 4.9+ ratings on Airbnb or equivalent, on-time claims, readiness photo checks, accurate records.
How to apply Click the apply button below, please include: Your right-to-work status (and whether sponsorship is required); An example of a tough guest situation you handled end-to-end; Why you are applying and your key strengths.
Skills: Hospitality Customer Service house keeping Management Communication Benefits: Work From Home Performance Bonus Flexitime Parking