We are seeking a proactive and customer-focused Desktop Support Analyst to join our IT support team. This role is critical in ensuring end users receive a high standard of technical assistance across hardware, software, and enterprise applications. You will play a key role in maintaining business productivity by resolving incidents efficiently and delivering an exceptional user experience.
Key Responsibilities
* Diagnose and resolve issues with desktops, laptops, and otther office/IT devices.
* Troubleshoot issues operating systems (Windows 11), Microsoft 365 applications, and other software issues and errors.
* Manage incidents and requests through a ticketing platform.
* Manage accounts across Active Directory, email platforms, etc.
* Install, configure, and update software.
* Support users by addressing and resolving issues using remote management tools.
* Prepare new equipment including imaging, asset tagging, and software deployment.
* Ensure all devices are maintained to a high standard and that all antivirus, encryption, and software is up to date.
What you'll bring
* IT and technical supoport experience, ideally with Microsoft 365 services including Teams and OneDrive.
* Hands-on experience with ITSM ticketing systems.
* Knowledge of mobile device support and Mobile Device Management (MDM) solutions.
* Strong background in desktop hardware troubleshooting and end-user support.
Desirable skills & capabilities
* Very good communication skills.
* Ability to maintain documentation to a good and comprehensive standard.
* A "customer first" approach.
* Strong time and workload management skill.
* Strong problem-solving and analytical skills.
If you are a driven Desktop Support professional looking for an opportunity to make a tangible impact within a dynamic organisation, we would love to hear from you. Apply today.