Business Analyst (Customer Experience Design/ Business Readiness /Loan Origination /Financial Crime)
Business Analyst (Customer Experience Design/ Business Readiness /Loan Origination /Financial Crime)
Direct message the job poster from Smartedge Solutions
IT Resourcing Consultant (UK&EU Recruitment's) Strategic & Leadership Hiring at Smartedge Solutions, London, UK
Smartedge’s client is looking for an individual to Business Analyst (Customer Experience Design/ Business Readiness /Loan Origination /Financial Crime) @ Dublin, Ireland (Hybrid Work)
Experince Required :
We are looking Business Analyst with any one of module experince (Customer Experience Design/ Business Readiness /Loan Origination /Financial Crime)
Loan Origination :
* Good banking domain in Lending lifecycle (10+ years at least)
* Strong experience on nCino OR Loan Origination
* Ideally have BA/PO experience
* Support the Business by documenting process models and identify opportunities for improvement
* Ability to map customer experience using tools like personas, customer journeys etc.
* Gather and analyse statistical data from the business areas for supporting business case for change
* Excellent communication, problem-solving, and interpersonal skills, with a proven ability to influence and drive consensus.
* BA in banking environment working on customer experience design programs
* Experience in ‘Define’ and ‘Design’ phases of project lifecycle
* Working with stakeholders across the organisation to build out high level business requirements including development of stakeholder & process maps, mapping customer journeys, developing future as-is and future state assessments and facilitating stakeholder workshops and fully documenting business requirements aligning with AIB’s methodologies
* Development of Customer Impact Assessment for all customer impacting initiatives
* Developing and managing the Customer & Proposition delivery roadmap
Business Readiness:
* Bring a good understanding of the FS Advisory role having worked in similar capacity earlier
* Lead advisory engagement constructing business model, cost benefit analysis and business process modelling
* Engage business users to capture and document business process models using industry standard frameworks and tools
* Translate business requirements into actionable change for fast delivery of technology. Ensure rigour in the process by challenging and validating the business needs to improve the quality of the deliverables
* Engage with business users, understand problem statement and agree scope of engagement
* Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
* Support the Business by documenting process models and identify opportunities for improvement
* Ability to map customer experience using tools like personas, customer journeys etc.
* Gather and analyse statistical data from the business areas for supporting business case for change
* Research and analyse best in class industry processes to support digitization & simplification of customer journeys
* Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
* Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
* Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
* Employ process modelling techniques to capture requirements. Work together with the Product Owner and Development teams in order to deliver process improvements
* Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
* Support and contribute to the metrics driven culture within our function
* A strong background in retail financial services advisory (preferably 10+ years of change management / regulatory projects experience) and a proven ability to quickly understand the business strategy and objectives (4+ years of Big 4 Advisory experience)
* Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
* Experience of working in an FS advisory role, in a similar organization is a massive plus
* Experience in documenting business case, business process modelling, requirement elicitation through workshops
* Manage projects from inception through design to delivery
* An IT background with a solid grounding in technology
* Experience of working in both Agile & waterfall SDLCs
* Communication, group dynamics, collaboration and continuous improvement are core – being best practice driven
If this sounds like a role you would be interested in or if you know someone in this field.
Connect with me or email me at vineetha.s@smartedgesolutions.co.uk
Alternatively, you can call me on Tel: +44(0)203 500 2108.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology and Other
* Industries
IT Services and IT Consulting, Banking, and Investment Banking
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