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* Maintain up-to-date knowledge of HR, Employment Law, and best practices through company training and regular updates.
* Meet set KPIs by delivering high-quality, timely advice to clients primarily via telephone, supplemented by email and video conferencing.
* Take full ownership of cases from initiation to resolution, building strong rapport and trusted relationships with clients during each interaction.
* Accurately log all advice and case details in the company's bespoke internal system, ensuring ongoing case management and accountability.
* Provide clients with relevant supporting documentation to complement advice given.
* Ensure all advice aligns with client HR documentation and internal policies.
* Follow internal protocols to manage and escalate cases when necessary.
* Manage a dynamic portfolio of ongoing and complex client cases by offering expert guidance and support.
* Deliver HR and employment law training sessions to both client and non-client groups via video conference or in person.
* Demonstrate flexibility and adaptability to consistently maintain a high standard of client service.
* Recommend additional company products and services that may benefit clients.
* Support other departments, particularly HR Consultancy, in updating employment contracts and handbooks as needed.
HR & Employment Law Advisor
Location: Cork (Office-Based)
Salary: €38,000 per annum
Key Tasks and Responsibilities
* Maintain up-to-date knowledge of HR, Employment Law, and best practices through company training and regular updates.
* Meet set KPIs by delivering high-quality, timely advice to clients primarily via telephone, supplemented by email and video conferencing.
* Take full ownership of cases from initiation to resolution, building strong rapport and trusted relationships with clients during each interaction.
* Accurately log all advice and case details in the company's bespoke internal system, ensuring ongoing case management and accountability.
* Provide clients with relevant supporting documentation to complement advice given.
* Ensure all advice aligns with client HR documentation and internal policies.
* Follow internal protocols to manage and escalate cases when necessary.
* Manage a dynamic portfolio of ongoing and complex client cases by offering expert guidance and support.
* Deliver HR and employment law training sessions to both client and non-client groups via video conference or in person.
* Demonstrate flexibility and adaptability to consistently maintain a high standard of client service.
* Recommend additional company products and services that may benefit clients.
* Support other departments, particularly HR Consultancy, in updating employment contracts and handbooks as needed.
Skills And Experience
* Extensive knowledge of employment law and HR best practices, with a minimum of 1 year's relevant experience.
* Exceptional communication skills, able to engage professionally and confidently with clients.
* Strong written English skills with meticulous attention to detail.
* Proven ability to prioritize tasks and work efficiently under pressure.
* Excellent organisational skills with an ability to present information clearly and accurately.
* Proficient in word processing and general computer literacy.
* Highly detail-oriented with a commitment to quality and accuracy.
Skills
Time Management Communication Team Work Drivin
Benefits
Benefits included
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Human Resources
* Industries
Human Resources Services
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