BACKGROUND
Tesco is a values‑led business committed to supporting our colleagues in serving Ireland's shoppers a little better every day.
We aspire to create an emotional connection with our customers and colleagues and to help make their lives more manageable and enjoyable.
THE ROLE
Line Manager – Counting House
We are seeking to appoint a Line Manager for Counting House who will have responsibility for supporting and leading a department and a team to deliver the best shop for our customers.
KEY ACCOUNTABILITIES
Lead and coach your team to deliver the best Shopping Trip for customers by ensuring great service, standards and availability.
Deliver all key performance indicators for your department.
Make daily decisions that support your team in doing their jobs.
Deliver the training plan, ensuring all colleagues receive quality training, are validated to do their job and have an up‑to‑date training card.
Ensure all processes, routines and systems for your department are completed accurately and at the right time.
Plan every seasonal, trade‑driving and promotional activity to achieve maximum sales, impact and presentation.
Responsible for all safe and legal routines for your department, ensuring plans are in place to address identified issues.
Ensure that colleagues understand the importance of the "what" and the "how", have objectives, regular reviews, career discussions and a live PDP.
Provide regular coaching and feedback across the store, improving the skills of your team.
Coach your team, giving them the confidence to call out behavioural issues and improve the shopping trip for customers.
Create an environment that encourages innovation and personal growth.
Role‑model a culture where customers love to shop and colleagues love to work.
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
Always put the customer first and consider them in everything you do.
Get to know your customers and serve them with pride.
Help to ensure products and services are available for customers at all times.
Handle all products with care to maintain quality and ensure they reach the customer in the best condition.
Keep the shop floor and back areas clean and tidy at all times.
Using the training you receive, follow department routines and processes.
Follow all company policies and adhere to Health and Safety routines.
Whilst you will have a core role, you may be asked to support your colleagues by helping in other departments.
EXPERIENCE
Must have previous management experience.
For the Line Manager role you have a demonstrated track record of:
Being passionate about delivering the right way for customers and colleagues.
Being adaptable and agile in your thinking.
Delivering key objectives in a fast‑paced environment.
Being the "Go To" person for all queries for your department.
Shaping and influencing at the most senior level.
Previous Retail Experience preferred.
LEADERSHIP SKILLS & STYLE
You make time to build strong relationships with colleagues inside and outside of your store.
You work collaboratively with your team to deliver results.
You are warm and welcoming in every interaction with colleagues and customers – putting people at the heart of everything that you do.
You take time to listen and recognise others.
You use energy and resilience to keep momentum going when working in challenging environments.
You make tough decisions when there is no right answer, staying true to your personal values.
Your colleagues see you doing the right things when things are going well and when times are tough.
You inspire confidence in those around you.
You encourage others to think differently, providing an environment where creativity and new ideas are welcomed.
A humble leader who lives Tesco's values.
Those who thrive when they can influence decisions at a senior level, develop professional relationships, enjoy coaching colleagues and want to work in a supportive working environment should apply.
WORKING ENVIRONMENT
We welcome flexible working and will discuss how it can be accommodated during your application.
You may have a blended working week – combining office and remote working – which we'll explore with you.
Everyone is welcome at Tesco.
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