Head of IT Operations - Dublin (Hybrid - 3 days onsite)
About the Role:
We are working with a high-growth, multi-site organisation seeking a Head of IT Operations to join their Dublin HQ. Reporting directly to the IT Director, this is a strategic and hands-on leadership role responsible for the delivery and ongoing optimisation of IT operations, infrastructure, security, and service delivery. This is a hybrid position (3 days in-office, 2 remote).
The successful candidate will lead internal teams, own relationships with critical service providers, and play a pivotal role in shaping the future of IT Operations across the business.
Key Responsibilities:
* Define and deliver a strategic roadmap for IT Operations, ensuring robust, secure, and scalable infrastructure and services.
* Lead, coach and develop two internal teams: Infrastructure & Security Operations, and IT Service Delivery.
* Implement and mature ITIL-aligned service management practices, embedding a culture of service excellence across the organisation.
* Act as a senior escalation point for IT-related issues, providing clear and effective communication to non-technical senior stakeholders.
* Oversee IT infrastructure and enterprise architecture, including LAN/WAN/WLAN, cloud services (Azure & AWS), domain services, Servers, hosting, EUC, and security tooling.
* Monitor infrastructure life cycle management and define/deliver continuous improvement projects.
* Drive cybersecurity standards and compliance, managing risk, vulnerabilities, and adherence to frameworks such as ISO27001, NIST, PCI-DSS and GDPR.
* Manage and optimise third-party relationships, including managed service providers, ensuring contractual and operational performance.
* Own operational and capital budgets for IT Operations, ensuring strong financial governance, forecasting, and reporting.
* Deputise for the IT Director where required-supporting with strategy, policy, senior communication, and group-wide alignment.
* Collaborate with Group IT and wider business teams to align IT Operations strategy and delivery with broader business and technology goals.
Key Requirements:
* Proven experience leading IT Operations, Service, or Infrastructure functions in a multi-site, fast-paced environment.
* Strong track record in IT Service Management, with experience implementing or maturing ITIL-based frameworks.
* Broad technical expertise across infrastructure, cloud (Azure, AWS), domain services, networking, security, and endpoint management.
* Hands-on knowledge of security controls and tooling, including Firewalls, SIEM, EDR/XDR, and compliance frameworks.
* Demonstrated success in managing, mentoring, and developing high-performing technical teams.
* Experience managing critical suppliers and MSPs, including contract negotiation and performance management.
* Strong commercial acumen with experience creating, managing, and reporting against OPEX and CAPEX budgets.
* Excellent communication and stakeholder engagement skills-comfortable influencing and advising at senior levels.
* A proactive, adaptable, and resilient leader who thrives in a growing and evolving organisation.
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