Job Title: Assistant Front Office Manager
A vibrant and dynamic team is looking for an experienced Assistant Front Office Manager to join our growing hospitality business. As a key member of the front office team, you will play a crucial role in delivering exceptional customer service and ensuring seamless operations.
Key Responsibilities:
* Manage day-to-day front office duties, including guest queries and reception tasks.
* Lead the front office team to achieve high levels of customer satisfaction and maintain standards.
* Collaborate with the sales and revenue manager to maximize room revenue and occupancy rates.
* Assist in compiling and achieving accommodation targets.
* Ensure the health and safety of guests and employees.
Requirements:
* Proven experience as an Assistant Front Office Manager or Front Office Supervisor in a busy hotel environment.
* Excellent communication and leadership skills.
* Strong attention to detail and customer focus.
* Experience with HOTSOFT would be an advantage.
Benefits:
* Competitive salaries.
* Discounts on hotel stays and dining.
* Meals on duty and free coffee.
* Take-away discounts.
* Free access to the leisure centre and employee wellness programme.
About Us:
We are a dedicated team committed to providing excellent service and creating a positive work environment. If you are a motivated and customer-focused individual, we encourage you to apply.
Our company philosophy is built on three core values: employee experience, customer experience, and standards of excellence.