Position: Assistant Retail Manager – O'Reilly's Allcare Artane
Location: Dublin, County Dublin, Ireland
Overview
Allcare is a company that specializes in supporting community pharmacies to deliver excellent personalised care to their communities.
Allcare provides the back-office services that allow pharmacists to focus on their core skill of providing expert medical care, advice, and value to patients and customers.
Purpose of Role
Lead the sales team to deliver best-in-class retail standards in front-of-counter operations.
Manage the front-of-counter retail business and team, striving to achieve sales targets as budgeted and agreed with the Business Manager.
Duties and Responsibilities
Ensure the pharmacy is maintained in line with company standards and that pharmacy sales staff are clear on their duties and performance standards.
Maintain excellent retail standards and practices, including category management, merchandising, stock control, stock rotation, use of designated suppliers, and adherence to standard operating procedures (SOPs).
Maintain correct procedures for handling, processing, and controlling cash and all receipts throughout the pharmacy, including safes and bank lodgements in accordance with the company cash policy.
Address cash-handling issues with staff as required and ensure proper receipt and documentation of all goods and services.
Ensure correct procedures for Department of Health schemes (e.g., DPS, LTI, GMS) are carried out, kept up to date, submitted properly at month's end, and payments reconciled as set down by company procedures.
Execute product promotions in the pharmacy.
Implement policies and procedures introduced by Allcare Management Services and follow SOPs.
Be responsible for the security of all stock, property, keys, and the safety of all staff and customers.
Ensure the pharmacy is kept clean and tidy; delegate and monitor cleaning duties, and bring any health and safety issues promptly to the Pharmacy Manager.
Keep details of the business confidential and do not divulge them to persons outside the company without prior approval of Allcare Management Services.
Monitor and make recommendations on the public's attitude and perception of the pharmacy, analyzing and advising the company on a wide range of issues affecting its pharmacy and retail business.
Adhere to agreed budgets as stipulated by Allcare Management Services.
Observe details laid down in the Health and Safety of Work Act and ensure all staff adhere to them.
Ensure that the front-of-counter operation is efficient, using all feedback to the Managing Pharmacist and Business Territory Manager on opportunities to improve rostering to maximise profitability.
Any other duties as required.
Leadership & Teamwork
Lead by example, coaching other staff to deliver professional and efficient customer service at all times.
Develop a culture where innovation, flexibility, and ambition are fostered.
Lead the team, ensuring cooperation and flexibility is exhibited by all employees.
Foster a culture of customer-centric thinking derived from Allcare policies.
Customer Focused
We are passionate about exceeding expectations.
Make our community pharmacies the local destination of choice.
Deliver customer service to the highest quality.
Provide the Managing Pharmacist and Business Manager with regular updates, including challenges, gaps, and opportunities, and drive the business plan as required.
Ambition and Competitiveness
Bring energy and passion to your work and always aim to offer the best customer experience in the local and national market.
Qualifications, Experience & Skills Required
Retail pharmacy experience, with management experience preferable.
Excellent communication and influencing skills.
Excellent ability to motivate a team.
Organised and flexible with a proven ability to multi-task successfully in a busy environment.
Discretion is essential for managing relationships with colleagues and customers.
Business acumen and excellent problem-solving ability, looking for ways to overcome blocks and implement solutions.
Ability to build strong internal relationships with the pharmacy team and other stakeholders.
Seniority Level
Mid-Senior level
Employment Type
Part-time
Job Function
Sales and Business Development
Industries
Pharmaceutical Manufacturing
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