Job Overview
Rbk is Ireland's largest indigenous professional services firm with a comprehensive and varied service offering from offices in Dublin, Athlone and Roscommon. We are dedicated to providing our clients with exceptional service and creating lasting tangible impact.
Why Choose Us?
* We consistently treat everyone fairly, with respect integrity and trust.
* We give back to our clients and communities.
* We collaborate and have each other's backs to achieve a clear end goal.
* We avoid confusion and bring clarity, purpose and prioritisation for everyone.
* We take responsibility for achieving better outcomes and results.
We are now seeking to hire a technical support specialist to join our team. The successful candidate should have 1+ years experience in an IT helpdesk, technical support or customer service role. Previous experience with active directory, Microsoft Office 365, or other business systems is also an advantage.
The role will provide a fantastic opportunity for the right person to become a key member of the team with defined career progression and working closely with other colleagues to deliver high quality and bespoke services to our clients.
As part of this role, travel to client sites will be required; therefore, a full, clean driver's license is essential.
Key Responsibilities
* Provide timely, professional first-line IT support for internal staff and external clients via phone, email, or remote assistance.
* Troubleshoot and resolve hardware, software, and network issues for both employees and clients.
* Document, categorize, and prioritize support requests using the service management platform.
* Erat emerging unresolved technical issues to technical support teams.
* Assist in the setup, configuration, and installation of hardware and software.
* Perform routine system checks and updates to ensure system performance.
* Ensure that support tickets are addressed efficiently, with clear documentation of actions taken.
* Provide user training and guidance on IT best practices where needed.