Clerical Officer/MSO Credit Union Co Wicklow
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Application Details
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description
Pay: €28,000.00-€33,000.00 per year
We are hiring for a P/T MSO for a Credit Union in Roundwood in Co Wicklow.
Duties and Responsibilities
* Act as teller/cashier including balancing own till and float daily
* Process Transactions on members accounts
* Post information as appropriate to member accounts
* Set up membership and all sub accounts on the system of record
* Assist members with setting up EFT, Direct Debit and Standing Order payments
* Take loan applications in an efficient manner to ensure loans officers have all relevant information enabling them to make an informed decision
* Assist members complete relevant loan documents making them aware of the conditions of the agreement and of their consumer rights
* Pay out loans to members ensuring all pre-conditions have been fulfilled
* Deal with over-the-counter/telephone enquiries courteously and efficiently
* Direct members to other credit union personnel as appropriate
* Issue documentation and items of general information to members and non-members as directed/required
* Take reasonable steps to ensure that where possible any problems are solved on the day on which the problem arises
* Ensure you have a full awareness and understanding of all products offered by the Credit Union to the extent that you could identify when they might suit a member’s requirements, be confident to promote them with members and be able to answer any questions surrounding the product
* Prioritise tasks according to urgency
* Deal with all filing/scanning of correspondence, member documentation etc
* Ensure all documentation is signed where required
* Ensure member information is accurate and kept up-to-date
* Manage communication in an accurate and efficient manner as required
* Open and distribute post
Skills and experience required
* Ideally have minimum 2 years’ experience in the financial services industry
* Ideally have personal lending experience at a junior level
* A passion for customer service and continuous improvement
* Be willing to obtain any required / relevant qualifications to support the role
* Excellent communication and interpersonal skills
* Excellent attention to detail
* Flexibility will be required in relation to hours and place of work to meet the needs of the role. Monday, Friday and Saturday required as a minimum
Sector
* financial and insurance activities
Career Level
* Experienced [Non-Managerial]
Candidate Requirements
* Minimum Experienced Required (Years): 2
* Minimum Qualification: Level 7 (incl Diploma & Ordinary Bachelor Degree)
Desirable
* Ability Skills: Administration, Customer Service, Financial, Interpersonal Skills
* Competency Skills: Decision Making, Flexibility, Initiative, Negotiation
* Specialising In: member services
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