Service Desk AnalystOur people make the difference. Here at PHX Ireland, we strive to be a place for everyone - where each and every one of us can be our true, authentic selves, every single day.For us, individuality sparks new ideas, shapes new approaches and brings us powerful new perspectives. It's the heartbeat of our innovation, creativity, and success. Which is why, at PHX Ireland, we don't just embrace our differences - we celebrate them.Across United Drug, McCabes Pharmacy, and TCP Homecare, in every location and every role, the way we work makes us who we are - and that's something we are really proud of. Which is why we've summed up our ethos in our six PHX Ireland values; Customer focused, Qualitydriven, collaborative, ambitious, innovative, and inclusive.You take care of our tech, so we can take care of millions.Why You'll Love Working With Us:Family comes first: Life Stage Policies including maternity and paternity payPerks you'll actually use: Generous in store discountsPension Support: We contribute to your futureWe reward performance: annual bonusWe've got your back: employee assistance programme and wellbeing initiativesBelonging at Work: Inclusive, welcoming team culture where you're valued for you.What You'll Be Doing:Customer-focused IT support : Act as the first point of contact for IT issues, accurately logging and updating tickets while delivering a friendly, high-quality support experience.Technical troubleshooting: Diagnose and resolve issues across various applications and systemsProblem-solving: Investigate incidents and implement long-term fixesClear status communication: Provide regular updates on ticket progress, open issues and project tasks.Knowledge capture & documentation: Record system issues and resolutions clearly so solutions are reusable and accessible for the wider team.Microsoft 365 support: Support Office, M365, Enterprise and Mobility environments to keep users productive.Device support: Support laptops, desktops, printers, peripherals, mobile devices and desktop operating systems in a hands-on environment.Vendor collaboration: Work with third-party vendors to resolve escalated or complex technical issues.What You'll Need to Succeed:Strong technical foundation: hands-on experience that's given you a solid grounding in IT and operations.Real-world IT experience: experience working in an ICT or operations environment, supporting users and systems in a fast-paced setting.Microsoft 365 know-how: experience supporting M365 services and helping users get the most from them.Industry system exposure: experience with Pharmaceutical or EPOS systems is a definite bonus, but not essential.ITSM tool expertise: experience using IT Service Management tools to log, track and resolve incidents effectively.About PHX Ireland & PHOENIX GroupWe are comprised of United Drug, Ireland's leading pharmaceutical wholesaler and distributor; McCabes Pharmacy, Ireland's leading community pharmacy chain; and TCP Homecare, innovators in clinical home nursing services and direct to patient delivery solutions.PHX Ireland Group employs over 1,800 people, operates 5 distribution centres and pharmacies nationwide, delivering over 85 million packs to Irish pharmacies and hospitals and serving 500,000 patients each year.PHX Ireland is part of the PHOENIX group, Europe's leading healthcare provider. Headquartered in Mannheim, Germany, the PHOENIX group brings together more than 48,000 employees from 29 countries, includes 223 pharmaceutical distribution sites, and more than 3200 owned pharmacies and 17000 partner pharmacies.We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds. Our commitment lies in ensuring an accessible interview process for all candidates. If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to