What Part Will You Play?
· Manages a portfolio of clients for the company.
· Responsible for contacting customers via phone and email in order to reduce company churn through proactive and reactive retention processes.
· Responsible for managing all price plan migrations from customer requests.
· Responds to customer requests for information and assists customers who are in distress or unhappy through a range of options including issue ownership and resolution, service improvements and pricing reviews.
· Manages client relationships and expectations during the retention process.
· Maintains existing client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM).
· Develops knowledge of current product/service portfolio as well as changes and developments within the payments industry.
· Additional ad hoc duties when required
Please note that this role is Hybrid in our Dublin office and is offering comeptetive salary plus commission along with a wide range of benefits.
Preferred Qualifications
· Proven track record of achieving Retention or sales targets
· Sales/ Retention experience, cold calling sales experience, demonstrated successful performance in previous sales job
Desired Skills and Capabilities
· Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
· Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
· Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues
· Soft Skills - Proficient in Microsoft office, specifically excel. Previous experience with Google Sheets also preferred
· Communication - Effective listener and communicator who is able to establish long lasting customer relationships
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