We currently have an exciting opportunity for a Pharmacy Healthcare Advisor to join the teams in Allcare Balbriggan.Allcare Pharmacy is a network of pharmacies throughout Ireland that delivers personalized care and focuses on customer service excellence.Purpose of RoleTo deliver excellent customer service and provide advice and information to customers on all product ranges available in the pharmacy. To maintain category management and merchandising standards as directed.Duties and ResponsibilitiesProvide product information and advice to customers across all product ranges, consulting with the Managing Pharmacist as appropriate.Maintain good stock control including rotation of stock, appropriate levels, correct suppliers and accurate delivery details as set down by the Managing Pharmacist.Deliver professional and efficient customer service at all times, enhancing the relationship with pharmacy customers.Work effectively as part of the pharmacy team, being flexible and adaptable, and assisting in all areas of the pharmacy operation as required by the Managing Pharmacist.Maintain cooperative and professional working relationships with colleagues.Fulfill requests for specific over-the-counter medicines appropriately using WWHAM questioning and refer to the Pharmacist where appropriate.Be vigilant and adhere to the correct procedures for security and handling of cash and receipts.Ensure the pharmacy is kept clean and tidy; bring any health and safety issues promptly to the attention of the Pharmacy Manager.Participate in training and development programmes and proactively develop the job function.Any other duties as required.TeamworkProvide support to other stakeholders within the pharmacy and the Allcare network to ensure delivery of company goals.Work on own initiative and build relationships with others in the pharmacy to create a positive working environment.Participate in staff training programmes and be proactive in developing the role function.Assist in all areas of the pharmacy operation as required.Customer FocusedContinuously exceed expectations and make community pharmacies the local destination of choice.Deliver customer service to the highest quality.Provide advice and information as required to customers on all product ranges available in the pharmacy.Enhance relationships with pharmacy customers through professional and efficient service.Qualifications, Experience & Skills Required1 year experience in pharmacy, retail, or hospitality is preferable.Cashier experience is an advantage.Excellent communication skills, both written and verbal.Ability to use discretion when addressing customer queries and to treat customer/patient information confidentially.Good attention to detail is essential.Organised and able to multi‑task successfully under pressure.Ability to work on own initiative and as part of a team.Basic IT skills are an advantage.
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