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This range is provided by WR HVAC | MEP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from WR HVAC | MEP
I headhunt niche talent in the HVACR and M&E industries
Our client is a recognised leader in the Irish HVAC industry, providing advanced heating and cooling solutions to commercial, industrial, and high-density residential sectors nationwide.
As part of a global group, they deliver complete project packages — from plant equipment to full system distribution — all backed by an experienced team of engineers and technical specialists.
The company is renowned for its technical innovation, product quality, and long-standing relationships within the building services market.
Key Responsibilities
* Provide front-line technical support across a broad range of heating and HVAC products.
* Diagnose and troubleshoot product, software, and system issues, ensuring quick and effective resolutions.
* Liaise with field engineers, clients, and internal teams to manage technical queries and service requests.
* Escalate complex issues to senior technical staff or product specialists when required.
* Record all service activity, warranty details, and customer interactions accurately in the CRM system.
* Support the development of technical documentation, user manuals, and troubleshooting guides.
* Collaborate closely with service, sales, and engineering departments to maintain excellent customer satisfaction.
* Ensure all work aligns with company standards and technical best practices.
About You
* Qualification in Engineering, Building Services, Heating, or a related technical discipline.
* Proven background in a technical support or customer service role, ideally within the HVAC or heating industry.
* Strong analytical and problem-solving abilities with a structured approach to troubleshooting.
* Excellent communication skills, able to explain technical concepts clearly to both technical and non-technical audiences.
* Experience using CRM or helpdesk software.
* Self-motivated with the ability to manage workload and prioritise effectively.
* Professional command of English, written and verbal.
* Must be eligible to work in the Republic of Ireland on a permanent basis.
What’s on Offer
* Salary €45,000 to €65,000 depending on experience
* Annual performance bonus
* 25 days annual leave (increasing with service)
* Pension scheme, life assurance, and critical illness cover
* Employee assistance and wellness programmes
* Comprehensive technical training and ongoing professional development
* Access to retail and lifestyle discounts
* Clear career progression pathways within a respected national brand
* A supportive, team-oriented environment within a well-established and growing organisation
Seniority level
Associate
Employment type
Full-time
Job function
Design, Manufacturing, and Distribution
Industries
HVAC and Refrigeration Equipment Manufacturing, Construction, and Engineering Services
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