Company Description
We are
SGS
– the world's leading
Inspection, Verification, Testing, and Certification
company. Recognised globally as the benchmark for
quality, integrity, and sustainability
, SGS employs over
99,600 professionals
across
2,600 offices and laboratories
worldwide. Together, we are building a
better, safer, and more interconnected world
.
Wherever you are, whatever your industry, our global experts deliver tailored solutions to make your business
faster, simpler, and more efficient
.
SGS Ireland
is currently seeking a
full-time NDLSFO Regional Supervisor
(East Region) on a
Fixed-Term Specific Purpose contract
, based in
Santry NDLS
.
In this vital leadership role, you will manage and supervise staff across NDLS Centres in the East of Ireland. These Centres handle driver licence applications across
34 locations nationwide
, on behalf of our client, the
Road Safety Authority (RSA)
.
Job Description
Reporting to the Operations Manager, the successful candidate will be responsible for the following key activities:
* Supervise and support NDLSFO staff across a defined network of Centres
* Coordinate rosters and staffing to meet operational requirements and SLA targets
* Lead recruitment and play an active role in onboarding, mentoring, and training
* Ensure accurate and timely submission of training documentation to Operations
* Develop and maintain training materials aligned with current procedures
* Conduct both planned and unplanned Centre visits to foster communication and oversight
* Perform audits for compliance on identity/document validation and business rules
* Ensure Centres are effectively utilising Front Office Solutions and Dual Screen Technology
* Analyse and report on productivity, daily/weekly metrics, and staff performance
* Conduct performance reviews and implement staff development plans
* Monitor weekly Error Reports, providing coaching and feedback to staff
* Collaborate with HR on employee relations, attending relevant meetings when needed
* Identify and implement improvements to processes or service delivery
* Assist in payroll preparation, ensuring accurate time and attendance records
* Approve and update staff leave, expenses, and clock card entries
* Manage stock/inventory to avoid disruption to Centre operations
* Ensure all Verification Officers meet quality, compliance, and service standards
* Uphold strict Data Protection and Record Management practices
* Investigate customer complaints and assist with drafting responses within deadlines
* Support senior management in aligning front-office teams with business strategy
* Motivate and lead teams to achieve KPIs, SLAs, and a high standard of customer service
* Collaborate with peers and management to implement productivity and performance goals
Please note: This list is not exhaustive – additional duties may be assigned as needed.
Qualifications
The ideal candidate should demonstrate the following experience and attributes:
* Energetic, proactive, and results-driven professional with a background in Operations or Service Delivery
* Proven experience in team supervision and client-facing roles
* Strong ability to meet challenging KPIs while managing internal and external expectations
* Skilled in time management, prioritisation, and decision-making under pressure
* Excellent communication, documentation, and interpersonal skills
* Strong customer service orientation and problem-solving mindset
* Flexible, dependable, and adaptable to changing operational needs
* Meticulous attention to detail and strong organisational abilities
* Advanced PC literacy with proficiency in MS Office applications
Additional Information
Why join SGS? Here's what we offer:
* Comprehensive training programme to set you up for success
* Full access to our SGS Campus onboarding and learning platform
* Employee Referral Incentive Scheme
* Ongoing mentoring and career development support
* Clear progression opportunities across the SGS network
* Tax Saver Travel Tickets – Rail, Bus, and Luas
* Cycle to Work Scheme
* Access to the Employee Assistance Programme via Spectrum Life
* Digital Wellness Platform and Rewards Hub
* Pension scheme after probation
* 22 Days Annual Leave (pro-rata)
Ready to take the next step in your career with a global leader?
Apply now and be part of a team that makes a real impact, every day.