HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered on digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of $13+ billion.Skills:At least 1 Year experience in a support roleKnowledge or experience of some of the following will be a distinct advantage:ITILUNIX / LINUXOracle or other basic SQLThis role will require working in night shifts - 5 days (Could be any 5 days of the week based on ROTA)The candidates would be required working from Cabinteely (Dublin 18) location all 5 daysThis role will require resources to work additionally over weekends for any deployments etcResponsibilities:Take ownership of issues and be proactive in coordinating distributed teams to resolve issues within the specified SLAs.Work closely with the team to share and prioritize work load for self and team members within cluster, consistent with any appropriate direction from customer.Strong work ethic with an ability to learn on the job and work well under pressureStrong analytical and debugging skillsAbility to work with little supervision, but within boundariesStrong communication skills at all levels (written and oral)Strong analytical aptitude and logical reasoning abilityAbility to work with multiple prioritiesAble to clearly define problems to othersCapable of resolving complex technical issues and perform root cause analysisProactive problem solving experience, using judgement to make decisions where no clear precedent may existStrong work organization and prioritization skills.