Overview
Receptionist role at Hilton Garden Inn Dublin City Centre.
Job Ref: AM14807
Branch: Hilton Garden Inn Dublin City Centre
Location: Hilton Garden Inn Dublin City Centre, Dublin
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Full Time
Posted date: 19/09/2025
Closing date: 21/10/2025
What you’ll do
* Provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
* Assist with and complete audits, as required
* Achieve positive outcomes from Guest queries in a timely and efficient manner
* Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
* Keep Front Office Manager and Reception Supervisors fully aware of relevant feedback from guests and/or other departments
* Always demonstrate a high level of customer service
* Attend appropriate training courses, when required, and participate in Day/Night Team training and development efforts
* Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
* Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
* Follow correct procedures regarding acceptance of foreign currencies, credit cards and cash in accordance with hotel policy
* Comply with hotel security, fire regulations and all health and safety legislation
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Follow company brand standards
* Assist other departments, as necessary
Qualifications / Requirements
* Passionate and willing to learn
* Positive attitude and a friendly demeanor that makes guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hard-working
* Excellent standards and competent level of IT proficiency
* Good organisational and time management skills
* Resilient, creative, able to multitask and work under pressure
* Ability to work morning, afternoon/evening, and weekends
* Able to deliver exceptional customer experiences consistently
Company
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and invest to drive growth, and offer opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio.
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