Full Time Head Therapist for a Hotel Spa in Ireland
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Job Details
Location: Sligo, IE
Salary: Negotiable based on skills and experience
Minimum experience required: over 1 year
Essential Qualifications: CIDESCO, ITEC
Required Skills: Beauty Therapy Specialist, Deep Tissue Massage, Facial Specialist, Holistic Therapy Specialist, Hydrotherapy, Indian Head Massage, Maternity Massage, Stone Therapy, Swedish Massage
Start date: Immediately
Responsibilities
* Ensure high standards of customer care and service in all areas of the spa.
* Provide adequate training to new staff for excellent customer service.
* Maintain hygiene and safety standards in the spa, treatment rooms, and with equipment.
* Manage stock control and regular ordering of retail and salon products.
* Develop promotional opportunities to maximize business potential.
* Coordinate staffing levels with the manager.
* Communicate regularly with the manager about issues or incidents.
* Provide a warm, friendly, and courteous welcome to guests.
* Empower staff to make guest satisfaction decisions.
* Ensure staff are trained for 100% guest satisfaction and implement best practices.
* Handle guest queries promptly and efficiently.
* Maintain and update guest profiles.
* Promote the spa and its services.
* Achieve departmental goals related to customer feedback and audits.
* Report guest feedback to management.
* Handle customer complaints professionally.
* Meet guests' needs and anticipate their requirements to enhance satisfaction.
Candidate Profile
* Previous experience in a similar role.
* Qualified with ITEC, CIBTAC, or CIDESCO, in face and body treatments.
* Ability to work under pressure.
* Maintain a professional appearance and stay updated with industry trends.
* Enthusiastic, confident, and passionate about beauty therapy.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Health Care Provider
* Industry: Wellness and Fitness Services
This job is active and accepting applications.
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