Application Details
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Job Description
We are seeking an experienced and driven General Services Manager to lead our onsite team and ensure the seamless delivery of integrated facilities management (IFM) services. This is a fantastic opportunity to take ownership of a large, complex site—driving operational excellence, compliance, and client satisfaction while supporting strategic growth and transformation initiatives.
Key Responsibilities
* Lead, motivate, and develop the onsite management team to deliver exceptional facilities services.
* Oversee the day-to-day performance of the contract, ensuring delivery against SLAs, KPIs, and compliance standards.
* Manage operational budgets, financial performance, and cost control to achieve agreed targets.
* Build and maintain strong client relationships, acting as a trusted partner and point of escalation.
* Champion innovation, service improvement, and transformation projects to enhance operational efficiency.
* Drive a culture of safety, engagement, and continuous improvement across all site teams.
* Ensure statutory compliance and adherence to company policies, procedures, and best practices.
About You
We are looking for someone who is:
* Experienced in leading facilities or operations management within a large, complex environment—ideally in pharma or similar industries.
* Skilled in stakeholder management with the ability to influence at all levels.
* Financially astute, with proven P&L management experience.
* Knowledgeable in CAFM systems (Global Maximo preferred) and ISO55001 (Asset Management).
* Degree-qualified (Building Engineering Services or Business Management preferred).
* A confident communicator with strong leadership, problem-solving, and change management skills.
Desirable:
* Familiarity with Sodexo systems and processes. Health and safety qualifications. Experience with Microsoft Project and Visio.
We also offer a range of perks, rewards and benefits for our colleagues and their families including wellbeing support, Employee Assistance Programme, 24/7 virtual GP, Sodexo Discounts Scheme, Pension Plan, growth opportunities, Bike to Work Scheme, and enhanced benefits and leave policies.
Note
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.
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