About The CCDThe Convention Centre Dublin (The CCD) was developed to provide a world-class conference venue in the heart of Ireland's capital city, an ideal location to entice the international business tourism market.Since The CCD opened in September 2010, we have hosted over 2,400 events and welcomed over 1.5 million visitors and delegates.To date, The CCD holds 67 awards and a number of internationally recognised accreditations and certifications. The business continues to position Ireland on the world stage for international conferences, congresses and events.Working at The CCD offers you the opportunity to make a difference and play a part in encouraging business tourism to Dublin and Ireland.The CCD provides employees with the opportunity to engage with a diverse range of clients, service partners and colleagues who are at the top of their game. The CCD is a place where you can learn and improve your skills in your area of expertise.The CCD is synonymous with the Dublin cityscape and working in this iconic building offers an exciting and interesting work life. The CCD recognises the importance of balance and encourages a positive work/life balance among all its employees, including flexible working hours, working from home, a wellbeing programme and a supportive leadership structure.To ensure we can provide exceptional service to all those who visit The CCD, we are currently seeking aHostManagerto join our Events team at The Convention Centre Dublin in afull-time permanent basis.BenefitsAt The CCD, we recruit the best and in return, we offer an excellent benefits package. This includes:A competitive salaryA flexible working environment, in a city centre locationCorporate Pension Scheme, with Employer ContributionComprehensive Health Insurance23 days annual leave, with additional days rewarded based on length of service up to a maximum of 27 daysOn site staff restaurantBike to Work Scheme, with Employer ContributionPaid Maternity Leave (26 weeks) and Paternity Leave (2 weeks)Workplace wellbeing programmeTraining and development opportunitiesEmployee Assistance ProgrammeAll benefits are provided at the discretion of The CCD and can be amended or withdrawn if/when it is deemed necessary to do so.Key ObjectiveTo manage and oversee The CCD Host Team, ensuring client expectations and financial targets for allocated events are achieved. To provide administrative and operational support for the Host Team.Key ResponsibilitiesRoster The Host Team within event package limitations and budgetManage Hosts Team while working eventsInitial liaison point between client and other departmentsResponsible for monitoring quality of service delivery during eventsManage client satisfaction by identifying areas to add value by the Host Team to the client experienceSupport Event Managers and Head of Events in the planning process to schedule host team as needed.Create staffing plans for larger eventsResponsible for ordering of uniforms for new Hosts.Responsible for raising PO's for agency staffResponsible for monthly forecasting and actual cost submission for all allocated eventsResponsible for managing The CCD Hosts function on individual events, including Host allocation and rosteringQuarterly training sessions with the host team in conjunction with the Senior Event ManagerEscalation of disciplinary issues to Senior Event Manager in a timely fashionEnsure that the host pool is at a functioning level and arrange recruitment days with the People & Culture team as neededResponsible for onboarding new HostsCompliance with all policies and SOPs of The CCDAny other projects as requested by Head of Events or Senior Event ManagerDuties and responsibilities will vary from time to time and the post holder will be expected to perform other such duties that reasonably comparable; adhere to Company health, safety and environmental policies; maintain a safe working environment and ensure your work activities are safe.Person SpecificationEvent administration experienceMinimum of 2 years' experience in eventsExperience in managing people at a team lead or supervisor levelTime management and organisational skillsStrong communication skillsTeam player