Overview
Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Tomy Hilfiger brands include TOMMY HILFIGER and TOMMY JEANS, with licensed products across generations, geographies, activities and occasions. The brand taps into culture through F.A.M.E.S. and global campaigns, sponsorships, and activations with world-class athletes, musicians and entertainers.
Tommy Hilfiger is a leading designer lifestyle brand, celebrated for “classic American cool” style. Since 1985, the company delivers premium styling, quality and value across multiple collections and categories, including apparel, denim, accessories and footwear. The brand is licensed for fragrances, eyewear, watches and home furnishings. Acquired by PVH Corp. in 2010, Tommy Hilfiger has a global presence with thousands of associates, a wide distribution network and a substantial retail footprint.
THE ROLE Overview
Our stores are the life and soul of our business. They are the main touch points with our evolving consumer base. As retail evolves, our stores set the tone for what our two brands represent. Exceptional store presentation and in-store standards are essential, and the experiences we deliver on the shop floor reflect the brands’ values.
To deliver this, we hire individuals who live and breathe the values of our business; who are obsessed with delivering great service and who believe in staying relevant by adapting to change and evolution.
The Supervisor plays a key role in achieving these standards, leads by example, embraces our entrepreneurial spirit and inspires their teams through passion and belief in our brands.
Responsibilities include:
Responsibilities
* Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
* Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
* Participate in weekly management meetings and other staff meetings.
* Clearly communicate to staff all marketing and sales promotions.
* Drive shop floor sales and exceed store targets by motivating the team and delivering an exemplary store journey for customers.
* Foster a positive store experience by treating customers and colleagues fairly and consistently.
* Support the team in delivering the business strategy and ensuring consistent training on product knowledge and store maintenance.
* Achieve company standards/goals for personal sales results: sales vs budgets, sales per hour and units per transaction.
* Perform manager-on-duty functions, manage store opening/closing and the sales floor.
* Focus staff on building quality relationships with internal and external customers.
* Ensure staff accountability for building a repeat customer base by providing outstanding service.
* Ensure “door to floor” best practices with visual merchandising directives are executed and reviewed for consistency.
* Work with the management team to build a talent pool for key positions, including possible successors.
About You
* You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
* You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
* You'll be an effective communicator with the ability to build relationships with ease.
* You'll be a team player who recognises and celebrates the contributions and achievements of others.
* You'll be confident in giving feedback that promotes positive behavioral change.
* You will work well with change, being able to quickly adapt and work with pace.
* You will be energetic and authentic showing a clear presence on the shop floor.
* You'll approach issues with a ‘can do’ mindset and take initiative to find in-store solutions.
What We Offer
At PVH, we provide a competitive and comprehensive benefits program designed to support our associates both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community with a strong sense of belonging. Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender identity or expression, nationality, race, religion or sexual orientation.
About PVH
We are brand builders focused on Calvin Klein and TOMMY HILFIGER, driving fashion forward as one team with one vision. PVH values its people and is committed to inclusion and diversity. Learn more about Inclusion & Diversity at PVH.
PVH Corp. or its subsidiary is an equal opportunity employer and considers all applicants on the basis of individual capabilities and qualifications without regard to protected characteristics. PVH is committed to ensuring compensation is based on job-related factors such as skill, ability, and performance.
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and harassment or discrimination are not tolerated.
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