Service Call Coordinator
Rathcoole| Full-Time | Office-Based | EMS Copiers Ltd
Are you an organised, customer-focused professional who thrives in a fast-paced environment? We're looking for a Service Call Coordinator to join our team and take charge of managing service requests, coordinating technicians, and keeping operations running smoothly.
This is an office-based position, Monday to Friday, perfect for someone with strong communication and scheduling skills who enjoys problem-solving and delivering excellent service.
What You'll Be Doing
* Handling incoming service calls, emails, and work requests
* Logging and prioritising jobs based on urgency and technician availability
* Scheduling and dispatching engineers or field staff
* Keeping customers updated with progress and appointment times
* Ensuring job records and service databases are accurate and up to date
* Supporting management with ad hoc administrative tasks
* Assisting with job documentation for invoicing and reporting
* Generating reports and helping track service performance
What We're Looking For
* Previous experience in a customer service role within a fast-paced environment
* Experience in a coordination, scheduling, or dispatching role (preferred but not essential)
* Strong customer service and communication skills
* Confident using Microsoft Office (Outlook, Excel, Word)
* Organised, proactive, and able to multitask
* Familiarity with service management systems
Who You Are
* Calm under pressure and solution-oriented
* A team player who can also work independently
* Detail-focused and thorough in your approach
* Able to adapt quickly to new systems and procedures
* Driven to deliver a great experience for both internal teams and clients
Location & Hours
* Based at our Rathcoole office
* Monday to Friday
* 9am–5:30pm
What We Offer
* A supportive and friendly work environment
* Opportunities for training and development
* Competitive salary
Apply Now
Ready to take the next step in your coordination career? Click Apply to send your CV and join a company where your skills will be valued every day.
Job Types: Full-time, Permanent
Pay: Up to €17.26 per hour
Expected hours: 37.5 per week
Benefits:
* On-site parking
Work Location: In person